What are the responsibilities and job description for the Manager, Group Sales position at Memphis Grizzlies?
The Opportunity
The Manager, Group Sales works closely with the Sr. Director, Sales & Service in the implementation of tactical and operational plans to achieve targeted levels of revenue, cross selling and customer retention. The Manager, Group Sales assumes a hands-on role in the management of the assigned sales team. This position is directly responsible for his/her sales team of Account Executives. The secondary role of this position is the development and implementation of a Group Sales program for other FedExForum events.
In This Role You Will
The Experience You Will Bring
At the Memphis Grizzlies, we strive to support our team members through all stages of life with robust and attractive benefits, financial and wellness options and great perks. In addition to offering a competitive salary, we have other great benefits and perks.
Keeping You Healthy
Memphis Basketball LLC is an equal opportunity employer. We are committed to treating all applicants and team members fairly based on their abilities, achievements and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity or any other classification protected by law.
Applicant Safety: The Memphis Grizzlies have been made aware of bad actors using our company's name for fake employment opportunities using social media and instant messaging platforms. The Memphis Grizzlies will never require candidates to send or deposit money in exchange for, or as a condition of, an offer of employment. The Grizzlies will also never ask for any sensitive personal information such as social security numbers, dates of birth, or bank account details via email, social media or messaging platforms, or during interviews. If you are contacted by anyone claiming to represent the Memphis Grizzlies and cannot confirm they are with our company, please contact us with the details.
The Manager, Group Sales works closely with the Sr. Director, Sales & Service in the implementation of tactical and operational plans to achieve targeted levels of revenue, cross selling and customer retention. The Manager, Group Sales assumes a hands-on role in the management of the assigned sales team. This position is directly responsible for his/her sales team of Account Executives. The secondary role of this position is the development and implementation of a Group Sales program for other FedExForum events.
In This Role You Will
- Manages a team of Account Executives by directing sales activities, setting and reviewing sales targets, coaching, mentoring, recruiting and training.
- Through the Sales Team, executes effective corporate and non-corporate sales calls and presentations promoting the purchase of Grizzlies ticket products to meet established sales objectives.
- Through the Sales Team, develops and executes all elements of a group sales program.
- Identifies key partnerships within the community to develop group sales initiatives.
- Work with TicketMaster, Fevo and other third party vendors to establish an integrated online approach for group sales.
- Identifies business opportunities by establishing professional and personal networks, and proactively soliciting and following-up on any sales leads.
- Contributes to corporate business objectives by collecting and forwarding any sponsorship, advertising, team promotions, and suite leads to department management. Works with clients and recommend solutions to their needs.
- Provides reporting information by maintaining and regularly producing accurate reports regarding sales, calls, appointments, and account maintenance.
- Upholds the sales and service mandates of the department by working in conjunction with the entire Customer Sales & Service team.
- Works with supervisors to develop sales bonus and commission structure.
- Other related duties as assigned.
The Experience You Will Bring
- Bachelor’s degree in Business, Sports Management, or a related field from an accredited college or university.
- At least five years sales or sales management experience at a senior level including experience leading, coaching, mentoring and motivating sales and service people.
- Experience in the development of a group sales program.
- Excellent relationship building and interpersonal skills, with the ability to interact comfortably and effectively with internal and external clients at all levels of an organization.
- Excellent communication and presentation skills.
- Assertive, confident, persistent, and results-oriented approach to selling and sales management.
- Solid time management skills.
- Proficiency with MS Word, Excel, Outlook and the internet.
- Must be able to work evenings and weekends, as required.
- A working knowledge of contact management systems and ticketing systems.
- Knowledge of and a passion for professional basketball.
At the Memphis Grizzlies, we strive to support our team members through all stages of life with robust and attractive benefits, financial and wellness options and great perks. In addition to offering a competitive salary, we have other great benefits and perks.
Keeping You Healthy
- Industry leading health coverage
- Short and Long-term disability
- Team Member and Dependent Life Insurance
- Group Voluntary Benefits
- Wellness programs through EAP and Headspace
- Matching 401(k)
- Employee Assistance Program
- Tuition Reimbursement
- Team Store Discounts
- Happy Hours and other fun activities
- Free parking and game night meals
- NBA Sponsored Discount Programs
- Employee Referral Bonuses
- Employee Recognition Programs
- Generous Paid Time Off
- Holiday Pay
- Paid Parental Leave
Memphis Basketball LLC is an equal opportunity employer. We are committed to treating all applicants and team members fairly based on their abilities, achievements and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity or any other classification protected by law.
Applicant Safety: The Memphis Grizzlies have been made aware of bad actors using our company's name for fake employment opportunities using social media and instant messaging platforms. The Memphis Grizzlies will never require candidates to send or deposit money in exchange for, or as a condition of, an offer of employment. The Grizzlies will also never ask for any sensitive personal information such as social security numbers, dates of birth, or bank account details via email, social media or messaging platforms, or during interviews. If you are contacted by anyone claiming to represent the Memphis Grizzlies and cannot confirm they are with our company, please contact us with the details.