IT Systems Administrator

The Opportunity

The Memphis Grizzlies is looking for a Systems Administrator to provides support and contribute to the development, configuration, and troubleshooting of software, hardware, technology, and user devices as well as their overall reliable operation. The Systems Administrator will participate in application deployments, infrastructure upgrades, and enhancements to direct implementation steps and guarantee component compatibility.  

The perfect candidate for this position will readily offer coaching to team members with less experience and collaborate with other technical experts and solutions owners to ensure long-term resolution. During services disruptions, this person will support root cause analyses and service restoration and provide an approach that is detail-oriented and inspires others.

In This Role You Will

Operational Support

• Lead system installation, upkeep, configuration, and integrity; proactively recognize risk, execute solutions, and stay away from functional effects during episodes; utilize a methodical approach to finding solutions; recommend and carry out suggestions for enhancing the performance and reliability of systems; breakdown limit and execution, figure framework limit; drive changes actively to avoid service disruptions; lead incident and problem management procedures and follow them.
• Install, configure, patch, and maintain Windows Server systems (2016, 2019, and newer) across development, staging, and production environments.
• Administer and support enterprise services including Active Directory, DNS, DHCP, SMB, RDP, and Group Policy Objects (GPOs); monitor system performance, review system logs, and optimize resource usage to prevent downtime; apply system updates, patches, and version upgrades for hardware and software; diagnose and resolve technical issues and outages related to software, hardware, and network infrastructure; monitor and maintain data backups and disaster recovery plans to safeguard critical data.
• Support off-hours maintenance activities.  

Solution Support 

• Serve as a liaison on significant projects. 
• As needed, take part in system performance testing. Ensure that changes are appropriately recorded by adhering to change management procedures.
• Make use of your technical knowledge to make sure that the changes work with our environment; administer and support Azure-hosted services and Exchange Online, including mailbox provisioning, transport rules, policies, retention, and troubleshooting.
• Monitor and maintain Microsoft 365 services (Exchange, Teams, OneDrive, SharePoint Online, Power Platform, etc.).
• Configure conditional access policies in M365 Security & Compliance Center.
• Coordinate with security and service desk teams to ensure reliable user access and collaboration services.  

Communication

• Prepare and present proposals, reports, and other writings for both internal and external audiences; assimilates and interprets other points of view into work processes; imparts formal technical or administrative expertise to others.
• Takes an active part in regular status meetings. Prepare written responses to inquiries and status reports.
• Maintain clear documentation of system configurations, processes, and changes.
• Contribute to knowledge base articles and end-user “how-to” content as needed.
• Other duties as assigned. 

The Experience You Will Bring

• Bachelor’s degree in Technology, Science, Business, or related field or equivalent experience; 3–5 years of related functional expertise.
• Experience managing VMware virtualization environments and ensuring compliance with required security standards.
• Proficiency in PowerShell scripting for automation and administration.
• Experience configuring Conditional Access Policies in Microsoft 365 Security & Compliance Center.
• Familiarity with security policies and retention requirements to ensure service compliance.
• Ability to coordinate across teams and support enterprise-level collaboration platforms.

Nice to Have:

• Relevant professional certifications, such as CompTIA A , Network , Security , MCSA, or CCNA, are preferred.
• Experience with Cloudflare is a plus. 
• Experience with Privileged Access Management systems like BeyondTrust or Delinea is a plus. 
• Knowledge of hospitality, venue management, sports, and entertainment, specifically NBA basketball.

What We Offer

At the Memphis Grizzlies, we strive to support our team members through all stages of life with robust and attractive benefits, financial and wellness options, and great perks.  In addition to offering a competitive salary, we have other great benefits and perks.

Keeping You Healthy

• Industry-leading health coverage
• Short and Long-term disability
• Team Member and Dependent Life Insurance
• Group Voluntary Benefits
• Wellness programs through EAP and Headspace

Discounts and Perks

• Matching 401(k)
• Employee Assistance Program
• Tuition Reimbursement
• Team Store Discounts
• Happy Hours and other fun activities
• Qualified parking and game night meals
• NBA Sponsored Discount Programs
• Employee Referral Bonuses
• Employee Recognition Programs

Taking Time Off

• Generous Paid Time Off
• Holiday Pay
• Paid Parental Leave

Memphis Basketball LLC is an equal opportunity employer. We are committed to treating all applicants and team members fairly based on their abilities, achievements and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity or any other classification protected by law.

Applicant Safety: The Memphis Grizzlies have been made aware of bad actors using our company's name for fake employment opportunities using social media and instant messaging platforms. The Memphis Grizzlies will never require candidates to send or deposit money in exchange for, or as a condition of, an offer of employment. The Grizzlies will also never ask for any sensitive personal information such as social security numbers, dates of birth, or bank account details via email, social media or messaging platforms, or during interviews. If you are contacted by anyone claiming to represent the Memphis Grizzlies and cannot confirm they are with our company, please contact us with the details.