What are the responsibilities and job description for the Account Executive, Group Sales position at Memphis Grizzlies?
The Opportunity
As a member of the Ticket Sales and Service Team, the Account Executive, Group Sales is responsible for generating revenue by identifying business opportunities and selling Grizzlies ticket products. These products include group tickets, group theme night events, single game suite rentals, suite packages, and season and partial plan tickets. The AE for Group Ticket Sales will also be responsible for utilizing selling tools and technology such as FEVO, Salesforce, and other newly acquired tools as directed by the Group Sales. The individual will also have responsibilities for FedExForum events as needed.
In This Role You Will
In This Role You Will
The Experience You'll Bring:
At the Memphis Grizzlies, we strive to support our team members through all stages of life with robust and attractive benefits, financial and wellness options and great perks. In addition to offering a competitive salary, we have other great benefits and perks.
Keeping You Healthy
Memphis Basketball LLC is an equal opportunity employer. We are committed to treating all applicants and team members fairly based on their abilities, achievements and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity or any other classification protected by law.
Applicant Safety: The Memphis Grizzlies have been made aware of bad actors using our company's name for fake employment opportunities using social media and instant messaging platforms. The Memphis Grizzlies will never require candidates to send or deposit money in exchange for, or as a condition of, an offer of employment. The Grizzlies will also never ask for any sensitive personal information such as social security numbers, dates of birth, or bank account details via email, social media or messaging platforms, or during interviews. If you are contacted by anyone claiming to represent the Memphis Grizzlies and cannot confirm they are with our company, please contact us with the details.
As a member of the Ticket Sales and Service Team, the Account Executive, Group Sales is responsible for generating revenue by identifying business opportunities and selling Grizzlies ticket products. These products include group tickets, group theme night events, single game suite rentals, suite packages, and season and partial plan tickets. The AE for Group Ticket Sales will also be responsible for utilizing selling tools and technology such as FEVO, Salesforce, and other newly acquired tools as directed by the Group Sales. The individual will also have responsibilities for FedExForum events as needed.
In This Role You Will
In This Role You Will
- Meet established sales objectives by executing effective corporate and non-corporate sales calls and presentations promoting the purchase of Grizzlies and FedExForum ticket products with an emphasis on group packages. This includes structured solicitation via cold calling over the phone and in-person as directed by the Sr. Manager, Group Sales.
- Participate in a minimum of 5 outside/inside appointments per week plus make a minimum of 50 outbound sales calls each day to maximize all ticket revenue, with a focus on group ticket sales.
- Identify business opportunities by establishing professional and personal networks, proactively soliciting, and following-up on any sales leads and representing the Grizzlies at assigned functions.
- Continually grow revenue in the assigned group category while meeting revenue goals in all sales categories, with a strong ability to sell full-menu and cater to customer needs.
- Service and renew existing group sales accounts.
- Assist Ticket Service Team with renewing/servicing full season ticket accounts and other customer service issues as required.
- Coordinate with other departments to organize and implement group night events.
- Work assigned sales, promotional and team events to develop new prospects and referral opportunities during games and outside normal business hours.
- Contribute to corporate business objectives by collecting and forwarding any sponsorship, advertising, team promotions, and suite-leads to department management. Work with clients and recommend solutions to their needs.
- Prepare reoccurring and accurate reports regarding group sales, appointments, and account maintenance.
- Uphold the sales and service mandates of the department by working in conjunction with the entire Sales and Service Department.
- Other related duties as assigned.
The Experience You'll Bring:
- Bachelor’s Degree in Sales, Marketing, or similar major.
- A minimum of two years of direct sales and account management experience, accompanied by a strong commitment to proven sales results and customer service.
- Excellent relationship-building and interpersonal skills, with the ability to interact comfortably and effectively with internal and external clients at all levels of an organization.
- Sound communication and presentation skills, with the confidence and ability to deliver persuasive presentations.
- Solid time management skills.
- An assertive, confident, persistent, and results-oriented approach to selling.
- Must be able to work normal business hours in addition to evenings, weekends, and holidays, as necessary.
- Highly organized with good coordinating and project management skills.
- Proficiency in MS Word, Excel, Outlook, PowerPoint, and the internet.
- Knowledge of Ticketmaster Archtics ticketing system and Microsoft Dynamics contact management system.
- A minimum of two years of post-secondary education in a sales/marketing field.
- Knowledge of sports and entertainment, specifically NBA basketball.
At the Memphis Grizzlies, we strive to support our team members through all stages of life with robust and attractive benefits, financial and wellness options and great perks. In addition to offering a competitive salary, we have other great benefits and perks.
Keeping You Healthy
- Industry leading health coverage
- Short and Long-term disability
- Team Member and Dependent Life Insurance
- Group Voluntary Benefits
- Wellness programs through EAP and Headspace
- Matching 401(k)
- Employee Assistance Program
- Tuition Reimbursement
- Team Store Discounts
- Happy Hours and other fun activities
- Qualified parking and game night meals
- NBA Sponsored Discount Programs
- Employee Referral Bonuses
- Employee Recognition Programs
- Generous Paid Time Off
- Holiday Pay
- Paid Parental Leave
Memphis Basketball LLC is an equal opportunity employer. We are committed to treating all applicants and team members fairly based on their abilities, achievements and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity or any other classification protected by law.
Applicant Safety: The Memphis Grizzlies have been made aware of bad actors using our company's name for fake employment opportunities using social media and instant messaging platforms. The Memphis Grizzlies will never require candidates to send or deposit money in exchange for, or as a condition of, an offer of employment. The Grizzlies will also never ask for any sensitive personal information such as social security numbers, dates of birth, or bank account details via email, social media or messaging platforms, or during interviews. If you are contacted by anyone claiming to represent the Memphis Grizzlies and cannot confirm they are with our company, please contact us with the details.