What are the responsibilities and job description for the DONOR GREETER (Oxford ) position at Memphis Goodwill, Inc.?
JOB SUMMARY: Under the direct supervision of the TLC and/or Assistant Team leader (ATL), the Donor Greeter ensures donors are greeted in a prompt, friendly, and courteous manner; assist donors with the unloading of donations from vehicles, offers tax receipts, and maintains accurate daily counts of donations. The Donor Greeter will ensure a neat, clean, organized, and hazard free work station; free of debris and trash. The Donor Greeter must demonstrate a positive and courteous demeanor. JOB DUTIES:
- Greets donors within 10 seconds.in a prompt, friendly and courteous manner.
- Ensures 100% donor and customer satisfaction.
- Assist donors with the unloading of donations from vehicles, offer tax receipts, maintains accurate daily counts of donations.
- Separates and records donations into categories: provide daily counts to Supervisor.
- Use proper safety procedures when using the compactor, lifting heavy items, handling sharp items, chemicals and wrapping fragile items.
- Maintains drive-through and work area in a clean and organized manner.
- Transports trash to compactor/dumpster and operate compactor as needed.
- Adheres to all MGI and personnel policies and procedures; follow good safety and security practices including reporting safety hazards.
- Reviews and utilizes current Consumer Product Safety Commission Recall bulletins to prevent unsafe items from being sold in the store.
- Attends in-service and related training as assigned by TLC.
- Other duties as assigned by the TLC and/or ATL. PHYSICAL DEMANDS:
- Ability to lift up to 60lbs, bending, pushing, pulling or reaching
- Ability to stand and/or walk for long periods of time WORKING CONDITIONS: Variations of temperature. INTERPERSONAL RELATIONS:
- Ability to develop and maintain an effective working relationship with TLC, ATL, team members, customers, donors.
- Ability to maintain a positive friendly attitude and a neat, clean and well-groomed appearance.
- Must be able to communicate effectively and provide general feedback.
- Attends in-service related training as assigned by the TLC and/or ATL. MINIMUM QUALIFICATIONS:
- A high school diploma or GED.
- Ability to bend, reach, and stand for extensive periods of time, and lift up to 60lbs. on a regular basis.
- Ability to effectively communicate both verbally and in writing; and perform basic mathematical skills.
- Must be willing to work evenings and weekends/ flexible schedule