Front Office Assistant

Title: Front Office Assistant

Location: Costa Mesa, CA

Department: Pediatrics

Status: Per Diem

Shift: Variable Weekdays 8hr shifts (Two per week)

Pay Rate: $24.00/hr

MemorialCare is a nonprofit integrated health system that includes four leading hospitals, award-winning medical groups – consisting of over 200 sites of care, and more than 2,000 physicians throughout Orange and Los Angeles Counties. We are committed to increasing access to patient-centric, affordable, and high-quality healthcare; your personal contributions are integral to MemorialCare's recognition as a market leader and innovator in value-based and other care models. Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration, and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation, and teamwork.

Position Summary

Responsible for the front office duties in support of all medical practices as assigned utilizing the five (5) Simply Better steps with every patient and team member interaction.

Essential Job Outcomes

• Greets and registers patients’ timely, updating demographic information in a polite and helpful manner. Manages the patient flow to accommodate the provider’s flow and productivity expectations.
• Demonstrates proper cash handling procedures and accuracy in collecting and receipting co pays and deductibles. Collect patient payments and balances per office protocols.
• Exhibits the ability to understand and explain most insurance and billing questions as it pertains to the patient’s coverage and co-payment.
• Reviews all visits on a daily basis, auditing for any discrepancies, i.e. missing charges, diagnoses, and other services.
• Exhibits knowledge of essential reports from the Practice Management system pertaining to the specific position.
• Receives incoming telephone calls; documents messages appropriately in the correct templates or other office formats.
• Follows all office-specific protocols pertaining to telephone triage; utilizes approved guidelines for medical advice given and appropriate follow up timeframes (if applicable).
• Practices customer service skills in all encounters with the patients, physicians and staff.
• Follows office protocols for scheduling in the Practice Management system; conducts patient interactions in a way that protects patient's right to privacy. Follows and implements all HIPAA requirements.
• Scans, files, maintain records/logs and/or assists with office supply ordering and/or distribution for efficient Front Office operation. Completes patient forms and requests for records in the required timeframe and keeps Practice Manager apprised of any delays in meeting the requirement.
• Performs other duties as assigned; accepts additional responsibilities when requested to do so.
• Placement in the pay range is based on multiple factors including, but not limited to, relevant years 20 experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there’s more...Check out our MemorialCare Benefits for more information about our Benefits and Rewards.
  
  

Experience

Minimum Requirements

• Prior medical office experience preferred
• Customer service experience required.
• Working knowledge of medical terminology preferred
• Electronic medical records experience preferred (NEXTGEN a plus.)
  
  

Education

• High School graduate or equivalent required
• Current BLS for Healthcare Providers preferred
• Medical Assistant Certificate from accredited school preferred