MSK Care Advisor

The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursueour missionat MSK and around the globe. One of the world's most respected comprehensive centers devoted exclusively to cancer, we have been recognized as one of the top two cancer hospitals in the country by U.S. News & World Report for more than 30 years.

In compliance with applicable State regulatory authorities, COVID-19 vaccination is mandatory for all MSK staff. Staff are considered fully vaccinated upon completion of a primary vaccination series for COVID-19 (i.e., one dose of a single dose vaccine or a final dose of a multi-dose vaccine series). Exceptions from the COVID-19 vaccine requirement are permitted for those who request and receive an approved medical or fully remote exemption. Requests for medical exemption can take up to two weeks to review. Vaccination or an approved medical exemption is required to start work.

Note: Individuals are eligible to receive a COVID-19 booster two months after completion of a primary vaccination series for COVID-19. Because vaccine-induced immunity can wane over time, MSK continues to strongly urge all staff to get a COVID-19 booster as soon as they become eligible to maintain their protective immunity for a longer period.

We are seeking an MSK Care Advisor to join the Patient Services team. You will be part of an administrative and clinical team to receive, assess, and bring to appropriate resolution all new visit (external and internal) requests for physician services at the Center.

You will:

Screen requests according to Service and Physician criteria to ensure the most accurate scheduling.
• Improve patient access while providing a public relations role sensitive to patients' needs by using critical thinking and decision-making skills.
• Build an excellent and accurate embodiment of the MSK brand by providing the first impression and first experience for new patients.
• Play a meaningful role in generating new visit volume, figuring out whether patients choose to receive treatment at MSK and, in turn, generating revenue and growth for the institution.
• Field incoming inquiries and requests, and matching patients to the best possible service, physician, and appointment based on their diagnosis, geographic location, and preferences.
• Develop deep expertise in a primary clinical group (set of disease areas)
• Removes obstacles for new patients by assisting with obtaining records, radiology/pathology reports, etc.
• Directing patients regarding insurance concerns; and advocating to secure timely appointments.
• Exceed patient expectations with your accessibility, knowledge, generosity, partnership, and support -serving as a guide for patients, caregivers, and clinical leadership.

You have:

• Interest in a role that combines both clinical and administrative responsibilities.
• 1-3 years of related experience within the healthcare field
• Knowledge of medical terminology; ability and interest to learn clinical information and criteria
• Knowledge of Microsoft Excel, Word, and Epic
• Ability to handle acutely ill outpatients in stressful situations.
• Knowledge of Microsoft Excel and Word. Flexed availability Monday-Sunday (flexible to work between the hours of 8am and 6pm; schedules vary for department coverage); hybrid

Are you ready to learn more about our Benefits?

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Pay Range $Pay Range: $27.34-$42.36

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MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.