RAPID CARE CLINIC PRACTICE MANAGER

This is a Full Time Position 

Compensation Range: $36.68 to $55.02

Benefits:  Medical, Dental, Life, Retirement, Paid Time Off

Position Classification: Exempt

ESSENTIAL FUNCTIONS AND BASIC DUTIES
Supervisory-Specific Performance Expectations, Duties, and Responsibilities:

• Demonstrates unwavering commitment to high performance in alignment with the CHOICE values of
MRH, representing the organization in a positive and professional manner.
• Oversees clinic operations and management responsibility through effective communication and in
accordance with the employee handbook, policies, procedures, and applicable laws. Responsibilities
include interviewing, hiring, onboarding, training, planning, assigning, and directing work;
establishing deadlines; scheduling; timekeeping; providing continuous performance feedback;
documenting performance assessments; rewarding and disciplining employees; addressing complaints;
conducting departmental investigations in collaboration with HR and Risk Management; and resolving
problems effectively.
• Plans, coordinates, assigns, and monitors the performance of clinic staff while coaching,
counseling, mentoring, training, and advising staff to achieve both departmental objectives and
employee career development goals.
• Interprets, develops, communicates, updates, and monitors departmental policies, procedures, and
standards in compliance with applicable laws and organizational objectives.
• Assists the Clinical Operations Director with the clinic’s budget preparation and may assist
with managing departmental contracts, including tracking expenditures; preparing and submitting
operating, personnel, and capital budget requests; providing financial data and historical analysis
to support requests; negotiating contracts; monitoring contractor/vendor performance; ensuring
contract compliance; and participating in related meetings. Coordinates with the Clinical
Operations Director and Human Resources on personnel budget matters.
• Assists the Clinical Operations Director in developing and implementing short- and long-term
goals, objectives, and strategies for the department, projects, and programs to ensure efficient
operations and timely completion of work.
• Ensures adherence to quality standards and compliance with all applicable laws and
regulations.
• Maintains and enhances professional knowledge and skills through seminars, training programs,
and ongoing review of industry publications and resources.
• Serves as a liaison and/or active member of committees, boards, and teams, collaborating,
persuading, presenting reports, and negotiating with individuals and groups outside the department
to coordinate efforts and maintain cooperative, productive relationships.
• Attends and actively participates in monthly management meetings

Position-Specific Performance Expectations, Duties, and Responsibilities:

• Oversees day-to-day clinic operations for the Rapid Care Clinic, including staffing, scheduling,
and workflow optimization.
• Ensures minimal wait times and seamless transitions.
• Assists the Clinical Operations Director in the development and implementation of policies,
procedures, and best practices to ensure operational efficiency and compliance with regulatory
standards.
• Monitors clinic performance metrics and implements improvement initiatives to meet
organizational goals.
• Collaborates with clinical staff to optimize patient care workflows, ensuring efficient and safe
delivery of care.
• Maintains a working knowledge of clinical practices, procedures, and technologies to support
staff and address operational challenges.
• Facilitates the integration of new clinical services, equipment, or technologies.
• Recruits, trains, and mentors clinic staff, including clinical and administrative
personnel.
• Conducts performance evaluations and provides feedback to foster professional growth.
• Promotes a positive and collaborative work environment focused on patient-centered care and
continuous improvement.
• Ensures a high standard of customer service and addresses patient concerns promptly and
professionally.
• Collaborates with providers and staff to enhance patient satisfaction and loyalty.
• Ensure compliance with all local, state, and federal regulations, including HIPAA, and CLIA
standards.
• Oversee quality improvement initiatives to maintain high standards of care and operational
excellence.
• Assist the Clinical Operations Director with conducting regular audits and risk assessments to
identify and mitigate potential issues.
• Strong knowledge of clinical workflows, patient care processes, and healthcare
regulations.
• Proficiency in healthcare IT systems, including electronic health records (EHR) and practice
management software.
• Excellent leadership, problem-solving, and communication skills.
• Ability to analyze financial and operational data to drive performance improvements.
• Commitment to fostering a positive patient experience and staff engagement.
• May need to fill in to cover areas of deficiency to support operations and ensure continuity of
services while effectively balancing the additional responsibilities and strategic demands of the
position.
• Performs other duties as assigned.

Organization-Specific Performance Expectations, Duties, and Responsibilities:
• Demonstrates full commitment to the CHOICE values of MRH and consistently represents the
organization in a positive, professional manner.
• Establishes and maintains effective verbal and written communication, fostering positive working
relationships with patients, staff, and vendors.
• Adheres to the MRH attire and dress code in accordance with organizational policies and
procedures.
• Exhibits initiative and self-motivation; maintains a consistent level of productivity and
manages time and responsibilities effectively.
• Completes all required annual education, training, in-services, and licensure/certification
updates; actively participates in departmental and organizational meetings or reviews meeting
minutes as required.
• Maintains strict patient confidentiality at all times.
• Reports to work punctually and completes assigned duties within established timeframes.
• Actively contributes to departmental and organization-wide performance improvement and
continuous quality initiatives.
• Ensures compliance with all regulatory requirements, maintaining adherence to departmental,
hospital, state, and federal standards and policies.
• Follows all infection control, safety, and risk management procedures to maintain a safe
environment for patients, the public, and staff.

QUALIFICATIONS
• Must be at least 18 years of age (21 for positions requiring driving, with a valid driver’s
license).
• Must be legally authorized to work in the United States.
• Must successfully pass a background check.
• Must successfully pass a pre-employment drug screen and breath alcohol test (if
applicable).

• Must complete an Employee Health meeting prior to starting employment.

EDUCATION, LICENSURE(S), AND CERTIFICATION(S)

Required    Preferred
☐                  ☒ A Bachelor’s degree or higher in Healthcare Administration, Business Administration,
                     Nursing, or related field.
☐                  ☒ Clinical license, such as RN, LPN, or allied health professional.
☒                  ☐ Current BLS certification (or must be obtained with 90 days of hire).

EXPERIENCE
Required     Preferred
☐                  ☒ Three (3) years of experience managing a medical practice or similar healthcare setting.

Salary : $37 - $55