What are the responsibilities and job description for the PATIENT ACCESS REPRESENTATIVE-FLOAT position at Memorial Regional Health?
This is a Full Time Float Position
Compensation Range: $18.86 to $27.60
Non-Exempt Position
Benefits: Medical, Dental, Life, Retirement, Paid Time Off
Essential Functions And Basic Duties
Supervisory-Specific Performance Expectations, Duties, and Responsibilities:
Preferred Required
Required Preferred
☐ ☐
Experience
Required Preferred
☐ ☒ Knowledge of medical terminology.
☐ ☒ Computer experience.
☐ ☒ Customer service experience.
☐ ☒ Bilingual
Compensation Range: $18.86 to $27.60
Non-Exempt Position
Benefits: Medical, Dental, Life, Retirement, Paid Time Off
Essential Functions And Basic Duties
Supervisory-Specific Performance Expectations, Duties, and Responsibilities:
- N/A
- Greets patients in person and on the phone in a friendly and courteous manner.
- Obtains and verifies patient information
- Answers and directs incoming calls.
- Accurately admits/registers patients for all services performed at MRH.
- Time of service collections of co-pays and such as needed.
- Processes all returned mail.
- Acts as a liaison between patient, families, physicians, and care team.
- Participates in interdepartmental process improvements and process evaluation efforts.
- Acts as an internal consultant and educator to hospital staff in the area of expertise.
- Strives to ensure continual compliance with Patient Access Department policies and procedures.
- Can identify and access the system to report abuse to employees and/or patients.
- Establishes a good rapport and working relationship with other departments.
- Coordinates insurance, preauthorization, benefits verification, and pre-registration activities.
- Prioritizes workload and completes assignments within allotted time. Works as a team with co-workers.
- Assists in the orientation of new employees.
- Proficient in the duties in both the outpatient and Emergency Departments.
- Cross-trains in other departments as needed.
- Educates patients for financial assistance.
- Completes miscellaneous reports.
- Performs other duties as assigned.
- Demonstrates full commitment to the CHOICE values of MRH and consistently represents the organization in a positive, professional manner.
- Establishes and maintains effective verbal and written communication, fostering positive working relationships with patients, staff, and vendors.
- Adheres to the MRH attire and dress code in accordance with organizational policies and procedures.
- Exhibits initiative and self-motivation; maintains a consistent level of productivity and manages time and responsibilities effectively.
- Completes all required annual education, training, in-services, and licensure/certification updates; actively participates in departmental and organizational meetings or reviews meeting minutes as required.
- Maintains strict patient confidentiality at all times.
- Reports to work punctually and completes assigned duties within established timeframes.
- Actively contributes to departmental and organization-wide performance improvement and continuous quality initiatives.
- Ensures compliance with all regulatory requirements, maintaining adherence to departmental, hospital, state, and federal standards and policies.
- Follows all infection control, safety, and risk management procedures to maintain a safe environment for patients, the public, and staff.
- Must be at least 18 years of age (21 for positions requiring driving, with a valid driver’s license).
- Must be legally authorized to work in the United States.
- Must successfully pass a background check.
- Must successfully pass a pre-employment drug screen and breath alcohol test (if applicable).
- Must complete an Employee Health meeting prior to starting employment.
Preferred Required
Required Preferred
☐ ☐
Experience
Required Preferred
☐ ☒ Knowledge of medical terminology.
☐ ☒ Computer experience.
☐ ☒ Customer service experience.
☐ ☒ Bilingual
Salary : $19 - $28