What are the responsibilities and job description for the Patient Experience Specialist: Mobile Unit position at Memorial Hospital, Carthage, IL?
Full-Time
Carthage, Illinois
Posted 10 hours ago
Primary Job Responsibilities
- At each visit will verify the patient’s date of birth, phone number, address, insurance, and any other necessary information.
- Records necessary demographic data changes in the electronic medical record.
- Maintains appointment schedule with distribution to nursing staff and providers as requested.
- Collects co-pays and patient balances at the time of service.
- Answers the telephone by the third ring.
- Takes precise messages by getting the patient’s full name and spelling, date of birth, complete description of phone call.
- Responsible for incoming and outgoing mail.
- Responsible for follow up and processing mail returns from Post Office.
- Responsible for checking fax machine periodically and ensuring that faxes are distributed accurately.
- Responsible for balancing the cash drawer, daily packet, deposit at the end of the day.
- Provides daily productivity to providers and management as needed.
- Provides equality among all patients in the practice without regard for ability to pay for services.
- Adequately handles all questions and is courteous to the satisfaction of all parties involved.
- Responsible for locking all of the doors and windows to the office.
- Responsible for turning off lights and equipment.
- Identifies, logs, and resolves patient complaints with regular reports to the Executive Director of Clinic Operations.
- Will embody FOCUS values through interactions with patients/residents and coworkers.
- Potentially driving the mobile unit if needed.
- Performs and accepts other duties as required.
Location: Mobile Unit (visits Hancock County schools)
Status: Full Time
Anticipated Schedule: M-F (8:00a-5:00p)
Open: Until filled
Applications Will Be Reviewed: Beginning May 4, 2026
Wage Range: $17.00/hour – $17.25/hour
(Actual wage based on relevant experience)
Required Qualifications
- High School Diploma or GED (No experience required; on-the-job training will be provided)
- Valid IL Driver’s License
- Must pass IL Motor Vehicle Report (MVR) check
- Ability to work a flexible schedule as it relates to department demands
- Ability to interact with client population and provide excellent customer service
Preferred Qualifications
- Experience or certification in medical reception (medical office assistant)
- Experience or degree in billing and coding
- Experience as a Certified Nursing Assistant
- Commercial Driver’s License (CDL)
Physical and Environmental Demands
- Frequent: Standing: Remaining on one’s feet
- Frequent: Walking: Moving about on foot
- Periodic: PPE: Must wear N95, face shield/goggles, gloves at all times while screening
Job Features
Job Category
Behavioral Health - Mobile Unit
Salary : $17 - $17