What are the responsibilities and job description for the Desktop Technician -I/S - Desktop - Days - FT position at Memorial Hospital at Gulfport?
This position will be in Desktop operations and will be part of the overall IT team. As part of the Desktop team, the Desktop Technician will provide technical assistance and support related to computer systems, hardware, and software by answering users questions, training users on basic system and computer functions, addressing system and user issues, and resolving issues in a timely and professional manner.
- Provide standard desktop assistance, including:
- Administer help desk software
- Respond to requests for technical assistance in person, via phone, chat or email
- Diagnoses and resolve technical hardware and software issues
- Research questions using available information resources
- Advise users on appropriate procedures
- Follow up with customers and users to ensure complete resolution of issues
- Follow Desktop protocols and procedures, including:
- Identify and escalate situations requiring urgent attention
- Redirect problems to correct resource
- Track and rout problems and requests, and document resolutions
Education Requirements:
- Required: High School Diploma
- Preferred: Associates in field of study
License or Certification Requirements:
- Required: Valid Driver's License
- Preferred: Any IT Certification
Experience Requirements:
- No experience required
Work Environment: Work is generally performed in a healthcare/office environment. Position may be required to travel to various locations
Physical Demands: Frequent reaching, sitting, walking, and standing may be required. Occasional moderate to heavy lifting may be required. No special coordination beyond that used for normal mobility and handling of everyday objects and materials is needed to perform the job