What are the responsibilities and job description for the Experience Concierge | Patient Experience position at Memorial Health Ohio?
Job Details
Description
What You'll Do:
Rotating between 1st and 2nd shift
Hours
Full-Time
Why Join Us
We look forward to seeing your application!
Description
What You'll Do:
- Reporting to the Director of Patient Experience, the Experience Concierge will provide a friendly and appropriate greeting and farewell to all people entering and leaving Memorial Health's hospital facilities. While always demonstrating a strong representation of Memorial Health through attitude, actions, and words, the Experience Concierge will extend an open and welcoming approach that encourages guests to ask questions or request assistance.
- When responding to requests, the experience concierge will exude enthusiasm while applying quick thinking and resourcefulness in providing proactive assistance to a variety of needs. The Concierge can also serve as a health system navigator, connecting patients with needed services and local resources in a streamlined manner. Recognizes opportunities to steer individuals in need of ongoing care toward Memorial services.
- Receives patient concerns and complaints and provides resolution for readily resolved issues and escalation for more in-depth issues. Documents complaints received and action taken.
- Develops and maintains a comprehensive knowledge of Memorial Health's scope of providers, services, and locations.
- Applies and refines proactive and patient-inspired processes to ensure streamlined approach to providing guest assistance. Always seeks new ways to improve the experience for guests entering and departing.
- High School diploma. Hospitality or service industry experience preferred.
Rotating between 1st and 2nd shift
Hours
Full-Time
Why Join Us
- Supportive work environment that values collaboration, innovation, and professional growth.
- Vacation
- Sick Leave
- 11 Paid Holidays
- Personal Day
- Free membership to our employee wellness center
- Competitive salary and benefits package
- Tuition Reimbursement
- Kidzlink Discounted Daycare Services
- Employee Recognition
- Free Parking
- Chance to make a meaningful impact on the lives of patients and families in our community
- Approx. 25 minutes away from Dublin, OH
- Approx. 30 minutes away from Hillard, OH
- Approx. 30 minutes away from Delaware, OH
- Approx. 30 minutes away from Powell, OH
We look forward to seeing your application!