What are the responsibilities and job description for the Member Service Representative/Teller position at Memorial Employees Financial Credit Union?
Member Service Representative
Position Summary
We are seeking a friendly, detail-oriented Member Service Representative to provide exceptional service to our members while performing a variety of financial transactions and account services. This role is responsible for accurately processing deposits, withdrawals, payments, and other member transactions while identifying opportunities to recommend products and services that meet members' financial needs.
The ideal candidate is customer-focused, dependable, and committed to delivering a positive member experience in every interaction. No experience is required. We will train the right candidate as long as you have the desire to succeed.
Key Responsibilities
- Welcome members and visitors in a professional, courteous, and friendly manner.
- Process member transactions accurately, including deposits, withdrawals, transfers, loan payments, and check cashing.
- Verify transactions, signatures, endorsements, and account balances while following credit union policies and procedures.
- Process share certificates, line of credit advances, wire transfers, cashier/official checks, money orders, and other member requests.
- Open new member accounts and maintain existing accounts, including account updates and file maintenance.
- Assist members with check orders, direct deposit, ATM/Debit Card inquiries, Home Banking and other account-related services.
- Respond to member inquiries by phone, email, and in person, resolving issues promptly and professionally.
- Educate members on credit union products and services, including checking and savings accounts, share certificates, money market accounts, debit and credit cards, online banking, and consumer and mortgage loans.
- Identify opportunities to cross-sell products and services that support members' financial goals.
- Balance and reconcile cash drawer daily, research discrepancies, and report variances as required.
- Maintain teller station supplies and ensure work area remains organized and secure.
- Stay current on credit union policies, procedures, regulations, security protocols, and annual BSA/OFAC training requirements.
- Participate in team meetings, training, and other credit union functions as assigned.
- Support coworkers and other departments as needed.
Qualifications
- High school diploma or equivalent required.
- Previous cash handling, banking, credit union, retail, or customer service experience preferred.
- Excellent customer service and interpersonal communication skills.
- Strong attention to detail with a high level of accuracy.
- Ability to multitask in a fast-paced environment.
- Basic computer and data entry skills.
- Ability to maintain confidentiality and handle sensitive financial information.
- Strong problem-solving and organizational skills.
- Ability to promote and recommend financial products and services based on member needs.
What We're Looking For
The successful candidate will be:
- Friendly, professional, and service-oriented.
- Dependable with excellent attendance.
- Comfortable handling cash and financial transactions.
- A strong team player with a positive attitude.
- Committed to providing exceptional service while maintaining compliance with credit union policies and regulatory requirements.
Why Join Our Team?
As a Member Service Representative, you'll play an important role in helping members achieve their financial goals while building lasting relationships in a supportive, team-focused environment. If you enjoy helping people and providing outstanding service, we'd love to hear from you.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person