PATIENT ACCESS REPRESENTATIVE

Memorial Community Hospital & Health System (MCH), located in Blair, is currently seeking a skilled and compassionate Patient Access Representative in a full-time status at our Blair Clinic. You will play a crucial role in ensuring efficient patient registration and providing excellent customer service. You will be responsible for performing patient registrations, verifying and updating patient demographic and insurance information, and assisting with various administrative tasks. This role is essential in maintaining the highest standards of patient care and confidentiality.

At MCH, we are more than just a hospital—we are a community dedicated to healing, nurturing, and promoting wellness.

What You’ll Do:

• Shift Details: Full-time position averaging 36 hours per week, including a rotating schedule with every other weekend off.
• Operate a multi-line phone system including taking electronic phone notes, transferrin calls as requested and appointment scheduling.
• Patient Registration including verifying and updating patient/guarantor demographic and insurance information.
• Collect and update copies of Medicare, Medicaid, and all other insurance cards during registration.
• Obtain signatures on consent to treat and HIPAA forms when necessary.
• Collect all co-pays and provide receipts or document transactions as per policy.
• Perform cash drawer balancing at the start and end of each shift.
• Scan Advance Directives, Living Will, and Durable Power of Attorney paperwork into the EMR as appropriate.
• Be willing and able to be flexible in scheduling and role expectations to best meet patient needs.
• Adhere to MCH policies/procedures regarding confidentiality of information and any applicable department/position requirements.

What We’re Looking For:

• High School diploma or equivalent required.
• Must be at least 19 years of age to serve as a witness on required forms.
• At least two years of customer service or clerical experience required.
• At least two years of hospital and/or health clinic reception experience preferred.
• General insurance knowledge and medical terminology preferred.

Perks and Benefits:

• Competitive compensation and benefit package
• Paid Time Off
• Health, Dental, and Vision insurance at competitive rates
• Basic Life and AD&D insurance provided by MCH
• Short and long-term disability coverage provided by MCH
• 401(k) and Roth Retirement Plan with company match
• Employee Assistance Program
• Wellness Program
• Tuition Reimbursement
• Employee Discounts

Equal Opportunity Employer: Memorial Community Hospital & Health System is an Equal Opportunity employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person