What are the responsibilities and job description for the Store Manager position at Memorial Assistance Ministries?
Impact Statement:
By leading the daily operations of the Blalock Boutique, the Store Manager plays a critical role in driving sales and enhancing MAM’s ability to serve the community. This position ensures high-quality customer experience, efficient logistics, and strong collaboration with warehouse and volunteer teams to streamline processes and maximize impact.
Primary Responsibilities / Accountabilities:
Daily Store Operations
- Oversee all aspects of daily store operations, including opening and closing procedures, preparing the store for business each day, completing daily cash summaries, and making bank deposits.
- Lead banking and logistics functions to ensure smooth operational flow.
- Maintain high standards for store cleanliness, visual merchandising, and inventory levels.
- Provide quality assurance oversight for donation sorting and boutique presentation.
- Prioritize customer experience while balancing operational and management responsibilities.
Staff Leadership & Management
- Hire, train, supervise, and support staff in customer service, store maintenance, and product promotion.
- Supervise and coach associates and volunteers to foster a customer-focused, team-oriented environment.‑focused, team‑oriented environment.
- Create and manage staff schedules to ensure optimal coverage and operational efficiency.
- Promote an inclusive and welcoming culture for staff, volunteers, and customers.
- Attend and actively participate in management meetings.
- Lead team Training and Development sessions as needed.
Sales, Merchandising & Inventory
- Use sales and inventory reports to guide merchandising decisions and style the store accordingly.
- Collaborate with the team to meet and exceed monthly sales goals.
- Partner with warehouse leadership and volunteer coordinators to develop streamlined donation and inventory processes.
- Maintain responsibility for all consignment processes, including intake, tracking, pricing, and inventory management.
Vendor & Contract Management
- Create, manage, and maintain contracts for Innova vendors, ensuring accurate documentation and compliance with MAM guidelines.
Payroll & Administrative Duties
- Support payroll related activities, including reviewing timecards, verifying hours, and submitting information accurately and on time
- Attend organizational meetings and required training.
Other
- Assist with planning and executing in store events and promotions
- Other duties as assigned by management.
Qualifications:
- Strong organizational and delegation skills; ability to prioritize and meet deadlines
- Knowledge of visual merchandising standards and techniques
- Accuracy and reliability in handling register transactions and banking duties
- Understanding of or experience in resale store operations
- Ability to work effectively with a diverse group of individuals
- Reliable access to a smartphone
- Strong communication skills with customers, volunteers, and store associates
- Flexible schedule, including availability for some evenings and weekends
- Punctual and dependable
- Physical ability to: Lift and carry up to 25 pounds occasionally, stand for extended periods and move safely and efficieltly around the sales floor, stock room and office.
Educational Requirements and Experience:
- High School Diploma or GED
- At least 2 years of retail experience in a managerial role
- Minimum 2–3 years of staff management experience, demonstrating strong supervisory and coaching skills
- Experience supporting or working with payroll processes, such as reviewing timekeeping, verifying hours, or similar duties
- Availability on weekends and some evenings
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Work Location: In person