What are the responsibilities and job description for the Recovery Specialist position at MembersOwn Credit Union?
Why Work at MembersOwn Credit Union?
At MembersOwn, we know financial success grows from genuine connections, and that starts with our team. We’re a not-for-profit, member-owned cooperative that puts people before profits, offering personalized service and meaningful careers.
Our mission is to make members financially successful through personalized financial services presented with empathy and honesty as a valued partner of the MembersOwn family.
Job Title – Recovery Specialist
Location: Lincoln, NE
Schedule: Full-Time, Non-Exempt
Job Duties
As a Recovery Specialist, you’ll protect both our members and the credit union by managing delinquent accounts with care and professionalism. You’ll oversee the recovery of delinquent loans, handle repossessions and charge-offs, coordinate with external agencies, and assist with bankruptcy filings. This role requires strong communication skills, attention to detail, and the ability to work with both members and staff professionally and discreetly. Through effective recovery efforts and respectful communication, you’ll help members find solutions while safeguarding the credit union’s assets.
Key responsibilities include:
- Handle repossessions, charge-offs, and related legal correspondence.
- Contact delinquent members by phone and mail, taking appropriate action to bring accounts current.
- Prepare and maintain daily, weekly, and monthly collection reports for management.
- Serve as a liaison with attorneys, collection agencies, and repossession companies.
- Assist with bankruptcy filings, including coordinating with trustees and debtors’ attorneys.
- Keep staff informed of complex or high-risk accounts.
- Perform other related duties as assigned.
Job Requirements
- High school diploma or GED required.
- 3–5 years of experience in collections or a related field.
- Strong interpersonal and communication skills; ability to handle confidential information with discretion.
- Experience working with delinquent accounts, legal correspondence, and external agencies preferred.
Pay & Benefits
- Hourly Wage: Competitive pay range based on experience
- Comprehensive benefits package
- 401(k): Employer match available after one year
- PTO available
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Work Location: In person