Quality Control Associate 1

Summary/Objective

The Quality Control Associate 1 is responsible for reviewing loan files to confirm they are complete, that outstanding Prior to Purchase conditions are met, and that the loan files meet secondary market guidelines for both Conventional and Government (FHA, VA, and USDA) Mortgage loans.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Responsible for completing full and detailed post-closing quality control reviews of secondary market closed loans and portfolio loans.
• Help customers with compliance and documentation needs and questions.
• Communicate with various departments and Credit Unions for correction of missing documents or rejected conditions and correspond with all investors when needed.
• Tracking and communication of QC suspense files and working with QC Manager on outstanding items that need addressed.
• Responsible for weekly QC suspense spreadsheet tracking emailed out to individual Credit Union management team members.
• Ensure files are prepared and transmitted for Investor, Agency, Mortgage Insurance, and Third-Party audits as requested.
• Review all Government loans for accuracy for Endorsement and Guarantee.
• Ensure all outstanding conditions have supporting documentation attached in the electronic loan file prior to approving loan for purchase.
• Give final approval for files that will be sold to the Secondary market.
• Assist Credit Unions with appraisal order questions and manual assignments.
• Observes all MMS guidelines and policies.
• Completes all other special projects and assignments as required or assigned.

Competencies

• Attention to Detail. Able to perform tasks carefully, accurately, and in accordance with specific instructions. Consistent in quality of work and compliance with standards and expectations.
• Dependable. Able to self-direct, take initiative, and be proactive.
• Productive. Able to work efficiently as compared to a standard or peer employees. Able to use time and resources well.
• Analytical and Problem Solving. Able to observe, evaluate, summarize, and apply meaningful actions/data in the problem-solving process. Able to logically reason as necessary to connect required actions to desires outcomes. Ability to forecast events based upon current situations. Demonstrate skill in generating alternative solutions to problems.
• Performs all essential job functions and responsibilities in a timely and professional manner.

Required Education and Experience

• Equivalent to a high school education.
• Entry level position, although experience in the mortgage loan process and knowledge in secondary market is preferred.
• Ability to work in stressful, high-pressure situations.
• Requires excellent verbal and written communication skills with a demonstrated ability to successfully maintain confidentiality.
• Excellent time management abilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.

Physical Demands

While performing the duties of this job, the employee is regularly required to, stand, sit, talk, listen, reach, and use hands and fingers to operate a computer and telephone keyboard. Light to moderate lifting is occasionally required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Disclaimer

This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position.