Escrow & Cash Processing Specialist I (22672)

Summary/Objective

The Escrow & Cash Processing Specialist 1 is responsible for performing day-to-day duties within the servicing department. Provide professional service to our members, partners, and co-workers. Proactively uphold MMS’s Mission Statement. May assist in the areas indicated listed below.

Essential Functions May Include

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Process member payments and post to the appropriate accounts. Research and provide responses to payment questions or issues.
• Assumes responsibility for paying of escrow: private mortgage insurance (PMI), county property taxes, hazard insurance, and flood insurance.
• Assist members with the PMI cancellation process
• Verifying borrower-paid taxes and insurance.  Impounding for escrow and force placing insurance where needed.
• Process mortgage releases.
• Assist as needed with annual escrow analysis.
• Responsible for providing excellent customer service via the phone, email, and web messaging.
• Processes verifications and payoffs as requested.
• Perform other special projects and assignments as required or assigned.

Competencies

• Maintains basic working knowledge of MMS’s products and services.
• Maintain a professional, friendly and helpful relationship with all staff and members.
• Performs all essential job functions and responsibilities in a timely and professional manner.
• Observes all MMS guidelines and policies.
• Performs all other projects and duties as assigned.

Required Education and Experience

• Equivalent to a high school education.
• No experience necessary.
• Must successfully demonstrate a high level of professionalism while working with coworkers and customers.
• Requires excellent verbal and written communication skills with a demonstrated ability to successfully maintain confidentiality.
• Strong customer service skills.
• Problem solving and analytical skills.
• Strong attention to detail.
• Understanding of financial transactions.
• Capacity to adapt to changing priorities and needs.
• Ability to collaborate with coworkers and other departments. 

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.

Physical Demands

While performing the duties of this job, the employee is regularly required to, stand or sit, talk, hear, and operate a computer and telephone.

Disclaimer

This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position.Bottom of Form

Salary : $14 - $21