What are the responsibilities and job description for the Contact Center Representative position at Members First Credit Union of N.H.?
The Contact Center Representative is responsible for handling a variety of remote member services in a professional and timely manner.
Essential Duties:
- Resolve member questions and problems regarding accounts, orders, payments, products and services and provides accurate and complete information about Credit Union products and services.
- Assists members with all On-Line Services, Debit Card Services and assists members with consumer loans and related services.
- Cross-sells products and services and supports all functions of the Contact Center.
- Ensures compliance with regulations, policies and procedures within area of responsibility.
- Completes research and resolves documentation errors or discrepancies and forwards more complex problems to Contact Center Supervisor.
- Assists and fills in at branch offices as needed.
Experience with Microsoft Office products as well as other computer software programs, ability to analyze data, calculate figures and amounts.
Driver's License is required.
Job Type: Full-time
Pay: $13.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Education:
- High school or equivalent (Required)
Work Location: One location