Direct Loan Specialist I (PC 1680)

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At Members 1st, we look for individuals who will show up as their whole self because we value diversity, inclusion, and belonging, as well as people who believe in the philosophy of, WE>me. To be sure you align with our company mission, vision, values and culture reference the information below.

Company Culture is at Our Core

If there is one concept, we want you to understand about us, it is this. WE. It is a simple little word but means everything here. We think as one. One faM1ly. One community. One place where everyone belongings. Everything we do is in the best interest of all of us.

What WE Believe

Our Missions: WE serve our members, associates, and communities through support, empowerment, and meaningful relationships.

Our Vision: WE are growing our faM1ly by delivering everything they need to live well financially, through all life’s moments and milestones.

Our Values: WE deliver unparalleled experiences through a culture of WE. WE > me. WE are servant leaders- at work and in the communities we serve. WE are financially safe and sound stewards of members dollars. WE are faM1ly.

Company Perks: Quick Reference

• Competitive compensation with career growth opportunities, job security, annual increases and bonus potential
• Nationally recognized 401K with up to 10% company match that helps you prepare for your future
• A multitude of benefits and incentives to stay mentally and physically healthy
• Associate Tuition Assistance – WE may help cover the cost for your continuing education courses or degree
• Affordable cost sharing arrangement for three different medical plans, dental plan and vision plan
• 11 paid holidays and plenty of paid time off for life, vacations, staycations, and rest
• WE commit to providing a healthy work/life balance – to support all the other parts of life that are important to you
• WE cover visits to our confidential Employee Assistant Program for many difficult situations that life may throw your way
• With faM1ly always in our forefront, we offer Paid Parental Leave (for both mothers and fathers) to help support your time off to bond with your new child
• Make an impact through volunteering with one of our local charities or enjoy networking with our members at a local community event
• WE provide a strong commitment to our associates with our dedication to providing professional development, leadership training & coaching opportunities
• Opportunities to plan events, enhance recognition programs, network, and connect with other associates (both virtually and in-person) by joining or leading one of our four established Associate Resources Groups (ARGs)
• Women in Leadership
• Diversity, Inclusion and Belonging
• Care Connections
• PEER (Peer Experience, Engagement and Recognition)
• Mandatory fun? Yes, please. Enjoy team building, special events, and our faM1ly atmosphere
• Join a company that grows with you – personally and professionally

OVERVIEW:

The purpose of the Direct Loan Specialist I is to manage consultation and intake of consumer loans, credit and debit cards originated by the Credit Union in accordance with internal polices and regulatory guidelines and assign in meeting Service Level Agreements (SLA's) in order to consult and intake consumer loans, credit and debit cards in an accurate and timely manner. This position has no budgetary responsibility, has supervision over daily work to ensure success, and requires analytical abilities in order to perform the essential job functions.

The Direct Lending Specialist I is responsible for the consultation, intake, and support of direct secured (non-real estate and real estate secured) and unsecured products (consumer loans, credit and debit) which requires a variety of skills associated to the loan and card process. This includes, but is not limited to providing member service through inbound phone queues, chat, email and mail communication methods, member consultation, application intake, branch support for consumer lending, credit and debit, operational tasks for consumer lending, credit and debit, ensuring compliance with internal policies and regulatory guidelines, building relationships, assistance with associate training, business acceptance systems testing, and participating in specialist projects and other duties as assigned.

This is a hybrid opportunity that will require you to be in office at our headquarters (Enola, PA) 2-3 days per week. The position may require in-person training.

EDUCATION:

• General and business knowledge equivalent to a high school diploma

CERTIFICATION:

• Required to register and maintain a unique identifier with the Nationwide Mortgage Licensing System and Registry (NMLS) in compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (“SAFE Act”). This must be renewed on an annual basis from November 1 to December 31. Must also record any changes (name, address, or any outdated or inaccurate information) within 30 days with the NMLS Registry

EXPERIENCE:

• Entry Level: 0-1 years of progressive experience in consumer lending within at least one product line: Direct

SKILLS:

• Strong resourcefulness, problem-solving, and analytical skills

• Strong communication, interpersonal and customer service skills

• Proficient skills within Microsoft Office and related consumer lending software

PREFERENCES:

• Consumer lending experience preferred

CORE COMPETENCIES:

• Effective knowledge

• Accountability and self-management

• Teamwork and leadership

• Communication

• Innovation and problem-solving

WORKING CONDITIONS/PHYSICAL DEMANDS:

• Ability to communicate effectively in English, both orally and in writing

• Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading

• Ability to sit for extended time periods

• Sufficient manual skill for operation of PC keyboard and other standard office equipment

• Ability to travel, including occasional overnight travel

• Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objects

#LI-LM1

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)