IT Support Services Specialist

When you join the Members 1st team, you become part of something much bigger than a credit union. You become part of our faM1ly—a tight-knit bunch with big dreams and even bigger values. It is an exciting time for us as we continue to grow, and we hope that you will choose to grow along with us. Wanting the absolute best for our associates means more than just competitive pay. It means fantastic healthcare, paid benefits, opportunities for professional advancement and work-life balance - and best of all, a place where you are accepted and respected for your individuality.

The IT Support Services Specialist provides comprehensive technical support for all Members 1st associates, ensuring the optimal performance, availability, and security of IT systems and services. This role is responsible for troubleshooting, maintaining, and upgrading hardware and software, while also managing end-user computing environments across multiple platforms.
Key responsibilities include but are not limited to:

• Providing second-level technical support for all incoming IT issues, troubleshooting and resolving complex problems with hardware, software, and peripherals.
• Installing, configuring, and maintaining Windows and iOS devices, ensuring all systems and workstations operate efficiently.
• Provisioning hardware and software, supporting remote office locations, and diagnosing basic and intermediate technical problems.
• Assisting with and, when required, leading IT infrastructure improvement projects, ensuring that systems remain up-to-date and secure.
• Supporting and updating company software, troubleshooting issues, and implementing effective solutions.
• Collaborating with users at all levels of the organization to identify needs, deliver technology solutions, and enhance end-user experiences.
• Ensuring endpoint security protection is in place, with regular monitoring for vulnerabilities and maintenance of security systems.
• Developing and maintaining an inventory of all IT assets, documenting hardware failures, repairs, installations, and removals.
• Assisting in training and supporting the IT Support Services Team, fostering a collaborative and efficient work environment.

SKILLS

• Sound analytical and problem -solving skills
• Intermediate knowledge of Active Directory, Group Policy, DNS, DHCP, SMTP
• Basic knowledge of VDI troubleshooting and administration
• Organizational and time management skills
• Solid communication and interpersonal skills
• Intermediate level knowledge of Windows Server and desktop operating systems, hardware and related technologies
• Technical diagnostic skills
• Intermediate in Microsoft applications

COMPETENCIES

• Effective knowledge
• Accountability and self-management
• Teamwork and leadership
• Communication
• Innovation and problem-solving

WORKING CONDITIONS/PHYSICAL DEMANDS

• Ability to communicate effectively in English, both orally and in writing
• Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading
• Ability to sit for extended time periods
• Sufficient manual skill for operation of PC keyboard and other standard office equipment
• Ability to travel, including occasional overnight travel
• Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objects

#LI-BS1

3-5 years of related experience

We are excited to offer a competitive salary for this position. This figure serves as the entry point in our salary range, and there is potential for the actual salary to be higher based on a variety of factors, such as your experience, skills, education, and location. We believe in recognizing and rewarding talent, so our compensation packages are thoughtfully designed to reflect the unique qualifications and contributions of each candidate.

At Members 1st, we look for individuals who will show up as their whole self because we value diversity, inclusion, and belonging, as well as people who believe in the philosophy of, WE>me. To be sure you align with our company mission, vision, values and culture reference the information below.

Company Culture is at Our Core

If there is one concept, we want you to understand about us, it is this. WE. It is a simple little word but means everything here. We think as one. One faM1ly. One community. One place where everyone belongings. Everything we do is in the best interest of all of us.

What WE Believe

Our Missions: WE serve our members, associates, and communities through support, empowerment, and meaningful relationships.

Our Vision: WE are growing our faM1ly by delivering everything they need to live well financially, through all life’s moments and milestones.

Our Values: WE deliver unparalleled experiences through a culture of WE. WE > me. WE are servant leaders- at work and in the communities we serve. WE are financially safe and sound stewards of members dollars. WE are faM1ly.

Join a company that grows with you – personally and professionally

Members 1st provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.