Specialized Loan Associate (REMOTE)

Specialized Loan Associate

Job Details

Job Location: Grand Rapids, MI
Remote Type: Remote
Position Type: Full Time

Description

Member First Mortgage is seeking a detail-oriented, organized, and customer-service-driven Specialized Loan Associate to support advanced mortgage servicing functions across multiple loan products. This role focuses on construction loans, HELOCs, loan modifications, balloon loans, recasts, and adjustable-rate mortgages (ARMs), ensuring accuracy, compliance, and exceptional member service.

In this role, you will manage complex servicing transactions, analyze loan documentation, and collaborate with internal teams, members, credit unions, and third-party partners. The ideal candidate demonstrates strong time management skills, works independently, and thrives in a fast-paced environment while maintaining a high level of attention to detail.

Founded on the credit union philosophy of “People Helping People,” Member First Mortgage provides full-service mortgage solutions to over 200 credit unions nationwide. Our commitment to honesty, integrity, and exceptional service creates a supportive, collaborative, and rewarding workplace.

Benefits We Offer:

• Generous and competitive healthcare packages
• Employer paid short-term and long-term disability
• Employer paid Life Insurance
• 100% Employer paid Vision
• 401K Plan with match
• 20 days PTO - no waiting periods!
• Fun, laid back, and collaborative team environment.

Responsibilities:

Construction Loan Servicing

• Serve as the primary point of contact for construction loan servicing inquiries.

• Review, approve, and disburse construction loan draw requests in accordance with approved budgets and amendments.

• Order and track inspections, title updates/endorsements, lien waivers, and Certificates of Occupancy.

• Maintain accurate, audit-ready documentation for all draw activity and related communications.

• Address member concerns professionally and escalate issues as needed.

Specialized Loan Products (Loan Modifications, Balloons, Recasts & ARMs)

• Oversee servicing of loan modifications, including rate adjustments, re-amortizations, principal curtailments, and construction-related modifications.

• Process balloon loan maturity notifications, payoff coordination, and related servicing steps.

• Manage recast requests, including eligibility review, payment verification, recalculations, and updated amortization schedules.

• Perform ARM servicing functions, including rate-change validation, notice generation, and system updates.

• Communicate proactively with members and credit unions regarding timelines, requirements, and payment impacts.

Subordinations, Partial Releases & Collateral Management

• Process Subordination Agreements and Partial Releases in compliance with internal policies.

• Coordinate with title companies, credit unions, and borrowers to obtain required documentation.

• Maintain accurate collateral records, including MERS updates and corrections.

HELOC Servicing

• Perform ongoing servicing of Home Equity Lines of Credit, including draw approvals and account maintenance.

• Produce manual monthly statements when required and ensure accuracy of account information.

• Provide guidance on draw availability, payment requirements, and account terms.

General Support & Additional Duties

• Provide backup support for the Escrow and Service Center Call Queue as needed.

• Document all communications and servicing actions thoroughly in internal systems.

• Assist with audits, quality reviews, and internal reporting.

• Perform additional duties as assigned.

Experience: 2-4 years of experience in mortgage servicing, lending operations, or related financial services is required. Prior experience with construction loans, HELOCs, ARMs, balloon loans, or recasts is preferred.

Education:

High school diploma or GED is required.
Associate or bachelor’s degree is preferred.

Required Skills:

• Strong understanding of mortgage servicing regulations, investor guidelines, and loan terminology.
• Detail-oriented and highly organized with demonstrated time management skills.
• Customer service-driven mindset with strong problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to analyze financial data and interpret loan documents.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Proficiency with loan servicing systems and Microsoft Office Suite.

Physical Requirements: While performing the duties of this job, the employee is regularly required to sit, stand, and walk. The employee must occasionally lift and/or move up to 10 pounds. The employee is frequently required to spend extended hours in front of a computer screen, use hands and fingers, and to speak in and listen carefully on the telephone.

Work Environment: This is a hybrid position requiring both remote work and in-office attendance. A possible remote option may be available based on business needs. Candidates must be able to meet department scheduling and operational requirements.

If you are looking for a company that is dedicated to your success and is ethically motivated to provide exceptional member service, we encourage you to apply!