Construction Loan Specialist (REMOTE)

Foreclosure Specialist

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Job Details

Job Location: Remote - Grand Rapids, MI

Remote Type: Fully Remote

Position Type: Full Time

Description

Member First Mortgage is seeking a Construction Loan Specialist for our growing Servicing Department! If you thrive in a fast-paced environment, are motivated by building relationships through exceptional customer service, and get excited at the thought of learning something new each day, then this may be the opportunity you have been waiting for and an excellent chance to join our award-winning team recognized as a Best and Brightest company to work for in the nation!

In this role, you will be responsible for completing a variety of construction loan, HELOC (Home Equity Line of Credit), and other assigned servicing tasks in accordance with department policy and established timeframes. You’ll ensure all draw requests, inspections, and documentation are processed accurately and efficiently while maintaining clear communication with members and credit unions.

Founded on the credit union philosophy of 'People Helping People', we have become the trusted full-service mortgage provider to over 200 credit unions across the U.S. This philosophy, along with our core values of honesty and integrity, make careers with Member First Mortgage dynamic and rewarding through our friendly and family-oriented culture that is dedicated to the growth and success of our employees.

Benefits We Offer:

• Generous and competitive healthcare packages
• Employer paid short-term and long-term disability
• Employer paid Life Insurance
• 100% Employer Paid Vision
• 401K Plan with match
• 20 days PTO - no waiting periods!
• Fun and collaborative team environment

Qualifications

Responsibilities:

• Review, approve, and disburse construction loan draw requests in accordance with budgets and established policies.
• Verify that all draws align with the approved construction budget and any amendments.
• Order and track inspections, title endorsements, lien waivers, and certificates of occupancy to ensure timely completion.
• Provide excellent customer service by responding to member inquiries regarding construction loans, payments, and account updates.
• Address member complaints or concerns promptly and escalate when necessary.
• Complete and process requests for Subordination Agreements and Partial Releases.

• Perform duties related to HELOC servicing, including monitoring draws, producing manual monthly statements, and maintaining open communication with members and credit unions.

• Serve as a secondary backup for the Escrow Call Queue, responding to member calls, emails, and voicemails in a timely manner.

• Perform other duties as assigned to support department operations and service excellence.

Experience: Three (3) to five (5) years of similar or related experience in mortgage servicing, construction loan administration, or financial services.

Education: High school diploma or GED required.

Qualifications:

• Strong understanding of the mortgage servicing industry, especially construction loan processes
• Excellent analytical, problem-solving, and research skills

• Strong relationship-building and customer service abilities

• Clear and professional verbal and written communication skills

• Ability to organize, prioritize, and manage multiple tasks in a fast-paced environment

Physical Requirements: While performing the duties of this job, the employee is regularly required to sit, stand, and walk. The employee must occasionally lift and/or move up to 10 pounds. The employee is frequently required to spend extended hours in front of a computer screen, manual hand and finger coordination to operate a keyboard and other input devices, to speak in and listen carefully on the telephone.

Work Environment: While performing the duties of this job, the employee regularly works in a remote office setting.

If you are looking for a company that is dedicated to your success and is ethically motivated to provide exceptional member service, we encourage you to apply!