Loan Portfolio Manager (Remote)

Member Business Financial Services, L.L.P. (MBFS), a credit union-owned company, is looking for a Loan Portfolio Manager! This position will work closely with the Member Business Financial Services, LLC Relationship Managers and C-suite management at client credit unions to proactively and efficiently manage their loan portfolios. This includes directing the annual review process, loan modifications, and communicating with credit union contacts and borrowers. Collaborate with the participation department to speak with credit union leaders and decision makers to market and sell participation opportunities. Provide concierge style services to smaller credit unions and their members and discuss loan opportunities with their leadership.

Responsibilities Include:

• Collaborate with VP of Participation Lending in working with Relationship Managers on participation write-ups and offerings and contacting C-suite leadership at credit unions to proactively find participants, track participation dollars needed, and determine solutions to fund loans.
• Coordinate workflow with Sales Support Coordinators by tracking workloads, delegating, and directly handling issues as they arise. Work with Relationship Managers and Sales Support Coordinators as needed to facilitate due diligence collection and new loan closings.
• Perform general portfolio management and assist with servicing issues by working directly with the Servicing team and contacting borrowers and C-suite leadership at credit unions.
• Work with C-suite leadership to elevate servicing issues and questions to the proper decision makers at credit unions.
• Handle the tracking of the participation interests for each loan and effectively communicate with the lead and participant credit unions.
• Direct the annual review process: Contact borrowers and accountants to collect financial information required to perform annual reviews. Review loans and relationships to determine what is needed, communicate with borrowers ensuring all documents are received and completed properly, and upload documents to nCino and submit into queue for completion. As needed, contact Relationship Managers and MBFS Sales Support Coordinators for support, as well as credit union leadership to discuss potential issues including non-compliance and unresponsiveness.
• Coordinate loan review efforts with Relationship Managers so the relationship statuses can be communicated to the credit unions.
• Direct change in terms (CIT) and loan modification process in collaboration with Relationship Managers, performing the following: Review loans to determine if there are participant credit unions on the loan; Review documentation such as appraisals and loan agreements to determine original collateral values; Collect Agreements of Sale when borrowers are selling collateral (seeking partial releases); Create communications to C-suite leadership at all participant credit unions involved seeking approvals and determining if new appraisals will be required; Coordinate new appraisals with Originations where appropriate; Follow up with current collateral values; Calculate amounts to provide collateral release recommendations to keep credit unions at or below the original loan-to-value (LTV) on the loan. Where applicable, coordinate changes in guarantors, rate adjustments, and document collection, perform analyses, and provide recommendations to credit union leadership.

Requirements:

• Five to eight years of similar or related experience.
• Working knowledge of commercial lending and credit operations, risk rating, credit score models, and other industry practices as it relates to loan portfolio management.
• Knowledge of credit union regulations, lending policies, and procedures.
• Working knowledge of data mining, including competitor data and industry trends.
• Must have knowledge of the following: Loan documents, Insurance requirements, Underwriting practices, Title insurance requirements, Workout procedures, NCUA regulations.
• Proven ability to read, analyze, and interpret small and large data sets and to determine appropriate analytical techniques to use in conducting analyses.
• Highly developed negotiation, listening, team building, influencing, and facilitation skills, and the adaptability to respond to change quickly.
• Advanced analytical and problem solving skills.
• Proven ability to effectively collaborate with all levels of the organization and work both as a member of a team and independently as required.

Our commitment to your success is enhanced by our competitive salary commensurate with experience and an extensive benefits package including paid time off, health benefits, 401(k) with a generous company match, and future growth opportunities within the company. We work to maintain the best possible professional and environmentally friendly atmosphere for our employees.