Essential Duties & Responsibilities

Underwriting Quality, Governance & Training

• Lead MEM’s Underwriting Quality Assurance program, analyzing results to identify trends, risks, and training needs.
• Develop and maintain QA methodologies, standards, and reporting that align with underwriting guidelines and compliance expectations.
• Provide oversight and direction on quality trends and corrective actions that strengthen consistency and performance.
• Lead development and delivery of underwriting training; serve as a technical expert and resource on complex issues.
• Maintain underwriting guidelines, manuals, procedures, and authority statements.

System Oversight & Process Optimization

• Provide leadership to the Underwriting System Support Staff, ensuring efficient day‑to‑day operations.
• Partner with IT to evaluate, plan, and implement system enhancements and issue resolutions that improve efficiency and eliminate redundant work.
• Lead or support cross‑functional projects that advance process and technology improvements.
• Identify emerging system or operational issues and collaborate with business partners to develop effective solutions.

Technical Underwriting Leadership & Book Management

• Serve as a high‑level technical underwriting authority, evaluating and approving complex or high‑value accounts within assigned authority.
• Administer and oversee NCCI and proprietary rules, rates, and forms for Workers Compensation.
• Draft proprietary endorsements and coverage language; maintain manuals, policy forms, and statistical coding.
• Analyze exposures, inspection reports, financials, and risk characteristics to determine coverage and pricing.
• Review premium, loss, and performance trends to support profitable growth and participate in rate review analyses.

Regulatory, Compliance & Partner Relations

• Monitor, evaluate, and communicate impacts of legislative or regulatory changes on underwriting practices.
• Partner with Legal and Compliance to ensure regulatory alignment and timely adoption of new requirements.
• Serve as the primary underwriting contact for fronted policies, coordinating annual file reviews, meetings, and follow‑up actions.
• Track placement of facultative reinsurance and support related reviews and documentation.
• Serve as backup for department business continuity and disaster recovery planning.

Strategic & Continuous Improvement Initiatives

• Assist in developing and executing strategic objectives with long‑term impact on underwriting performance.
• Lead initiatives to streamline workflows, reduce administrative burdens, and improve underwriting agility.
• Represent underwriting in enterprise initiatives, including rate reviews, state filing reviews, and cross‑functional process improvements.

Leadership, Mentorship & Culture Building

• Provide coaching and mentorship to underwriters and leaders on complex accounts and technical matters.
• Identify development opportunities to elevate technical acumen across the underwriting department.
• Create communication strategies that effectively share updates, changes, and outcomes with stakeholders.
• Foster an innovative, inclusive culture that embraces diversity, collaboration, and continuous improvement.

Additional Accountabilities

• Lead MEM’s responses to NCCI inspection reports.
• Provide analytical and administrative support for ad hoc reviews, research, and operational analysis.
• Lead special projects that enhance underwriting performance and operational excellence.

Qualifications

• Bachelor’s degree in Business Administration, Insurance, Finance, or a closely related field, or an equivalent combination of education and experience.

• CPCU preferred.

• 7 years of Commercial Lines underwriting experience, including workers’ compensation, with increasing responsibility.
• 1–2 years of leadership experience (formal or informal) preferred.

Company Culture and Values

Diversity Statement

Total Rewards Overview

• Health Plans: Medical, Dental, and Vision
  Includes fertility benefits, fully paid preventative care, and adult orthodontia.
• Annual Performance Based Bonus
• Employer-Paid Life and Disability Benefits:
  Life Insurance (3x base salary), AD&D, Short and Long-term Disability.
• Wellness and Recognition Program: Employer-paid incentives for employees and spouses.
• Flexible Spending Account and Dependent Care options
• Health Savings Account: Generous employer contribution.
• Time Away from Work:
  Generous PTO, 11 Holidays 4 Early Releases, 16 Hours Volunteer Time Off, 20 Days Paid Parental Leave, Marriage, Bereavement, and Jury Duty leave.
• Employee Assistance Programs
• 401k Retirement Plan: Employer match and profit sharing.
• Adoption Assistance and Tuition Assistance