What are the responsibilities and job description for the Medical Services Coordinator (Remote) position at MEM?
Are you someone who thrives on organization, communication, and making a meaningful impact behind the scenes? MEM Insurance is seeking a Medical Services Coordinator to support our Nurse Case Management (NCM) team within the Claims department. In this role, you will play an important part in coordinating non‑clinical administrative activities that allow our nurses to focus on delivering high‑quality, patient‑centered care.
You will serve as a key connector—working closely with healthcare providers, vendors, injured workers, and internal partners to ensure medical appointments, documentation, and care coordination activities are completed accurately and on time. Your contributions will help improve workflow efficiency, reduce administrative burden on clinical staff, and support MEM’s mission of helping people recover and move forward.
Essential Duties And Responsibilities
Education
At MEM Insurance, we are committed to our vision, mission, and values. We foster a culture of collaboration, integrity, and innovation. Our team is passionate about delivering exceptional service to our customers while supporting each other’s growth and success. We believe in accountability, continuous learning, and creating an environment where employees feel valued and empowered.
Diversity Statement
MEM Insurance is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We believe that varied perspectives drive innovation and strengthen our ability to serve our customers and communities.
Total Rewards Overview
MEM may use artificial intelligence (AI) tools to more efficiently facilitate and assist in decisions involving recruitment, hiring, promotion, renewal of employment, selection for training or apprenticeship, discharge, discipline, tenure, or the terms, privileges, or conditions of employment. Any such use of AI tools will comply with all applicable laws.
You will serve as a key connector—working closely with healthcare providers, vendors, injured workers, and internal partners to ensure medical appointments, documentation, and care coordination activities are completed accurately and on time. Your contributions will help improve workflow efficiency, reduce administrative burden on clinical staff, and support MEM’s mission of helping people recover and move forward.
Essential Duties And Responsibilities
- Coordinate scheduling and logistics for medical appointments, diagnostic testing, and therapy services related to workers’ compensation claims.
- Communicate with healthcare providers, vendors, and injured workers to confirm appointments and ensure all required documentation is obtained.
- Track scheduled services and proactively follow up to ensure timely completion and receipt of reports.
- Request, obtain, organize, and maintain medical records and reports from healthcare providers and vendor partners.
- Prepare and manage case documentation related to referrals, appointments, and care coordination activities.
- Accurately enter and update case information in electronic systems in accordance with departmental standards and compliance requirements.
- Monitor data accuracy and assist with reporting or audit requests as needed.
- Serve as an administrative liaison between the Nurse Case Management team and external partners to support non‑clinical aspects of care coordination.
- Provide general administrative and organizational support to ensure efficient day‑to‑day operations of the NCM team.
- Act in alignment with MEM Insurance’s vision, mission, and values.
Education
- High school diploma or equivalent required
- Bachelor’s degree preferred
- Minimum of 2 years of administrative experience, preferably in a healthcare, insurance, or case management environment
- Valid driver’s license required
At MEM Insurance, we are committed to our vision, mission, and values. We foster a culture of collaboration, integrity, and innovation. Our team is passionate about delivering exceptional service to our customers while supporting each other’s growth and success. We believe in accountability, continuous learning, and creating an environment where employees feel valued and empowered.
Diversity Statement
MEM Insurance is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We believe that varied perspectives drive innovation and strengthen our ability to serve our customers and communities.
Total Rewards Overview
- Competitive base salary
- Annual performance bonus
- Health Plans: Medical, Dental, and Vision Includes fertility benefits, fully paid preventative care, and adult orthodontia.
- Employer-Paid Life and Disability Benefits: Life Insurance (3x base salary), AD&D, Short and Long-term Disability.
- Wellness and Recognition Program: Employer-paid incentives for employees and spouses.
- Flexible Spending Account and Dependent Care options
- Health Savings Account: Generous employer contribution.
- Time Away from Work: Generous PTO, 11 Holidays 4 Early Releases, 16 Hours Volunteer Time Off, 20 Days Paid Parental Leave, Marriage, Bereavement, and Jury Duty leave.
- Employee Assistance Programs
- 401k Retirement Plan: Employer match and profit sharing.
- Adoption Assistance and Tuition Assistance
MEM may use artificial intelligence (AI) tools to more efficiently facilitate and assist in decisions involving recruitment, hiring, promotion, renewal of employment, selection for training or apprenticeship, discharge, discipline, tenure, or the terms, privileges, or conditions of employment. Any such use of AI tools will comply with all applicable laws.