What are the responsibilities and job description for the Customer Support Associate position at Melville Management Firm?
At the core of our mission is a belief that exceptional service begins with genuine human connection. In a digital-first world where personal interaction is often overlooked, we remain committed to building relationships founded on empathy, trust, and focus. Our goal is to empower organizations across industries to deliver sales experiences that are not only efficient but also deeply meaningful—driving loyalty and long-term growth.
As our customer base grows, we are excited to launch a strategic initiative in partnership with one of our leading collaborators. This project reimagines the customer journey by seamlessly integrating people, processes, and technology. Through our Customer Support Associate team, we aim to create experiences that feel intuitive, emotionally engaging, and aligned with each client’s values and brand promise.
We are seeking Customer Support Associates who are passionate about problem-solving, relationship-building, and making a real impact in people’s lives. As a Customer Support Associate, you’ll serve as the first point of contact and a trusted advocate—guiding customers through their options, recommending tailored solutions, and ensuring every interaction is smooth, positive, and memorable.
Customer Support Associate Responsibilities:
- Deliver responsive, personalized sales support with professionalism, empathy, and care
- Represent the company as a Customer Support Associate through courteous, professional communication
- Apply active listening and consultative skills to assess customer needs and recommend solutions
- Build trust through clear communication, attention to detail, and reliable follow-through
- Demonstrate strong knowledge of client products, services, and brand values
- Support outreach and awareness efforts in designated markets or territories
- Collaborate with internal teams to improve and innovate customer engagement strategies
- Participate in training, team meetings, and virtual events to continually develop skills
- Maintain accurate records of customer interactions while staying informed on client offerings
Customer Support Associate Qualifications:
- High school diploma or GED required
- This role requires full-time availability
- 1 year of experience in customer service, sales, management, or a related role preferred
- Previous experience as a Customer Support Associate is a plus
- Excellent communication skills with a passion for learning, growth, and teamwork
- Dependable, team-oriented mindset with a strong commitment to delivering exceptional service
Job Type: Full-time
Pay: $46,500.00 - $57,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
Salary : $46,500 - $57,000