What are the responsibilities and job description for the Operations & Customer Success Coordinator position at Meltpoint Plastics International Inc.?
Position Title:
Operations & Customer Success Coordinator
Location:
Medley, FL
Employment Type:
Full-Time
Salary Range:
$50,000–$55,000 per year
Position Summary
Meltpoint Plastics is seeking an organized, motivated, and customer-focused individual to join our growing team. This position will play a key role in supporting our customers, processing orders, coordinating shipments, and assisting with daily office and operational functions.
The ideal candidate is detail-oriented, enjoys learning new technology, and is looking for a long-term career with opportunities for growth. While experience with ERP/MRP systems is a plus, we are willing to train the right individual.
Primary Responsibilities
- Provide exceptional customer service via phone and email.
- Answer incoming calls and assist customers with inquiries.
- Enter and process customer orders accurately.
- Coordinate inbound and outbound freight shipments with carriers.
- Prepare shipping documentation and support shipping and receiving activities.
- Learn and become proficient with our ERP/MRP software.
- Communicate with production, purchasing, shipping, and management to ensure timely order fulfillment.
- Maintain accurate customer records and documentation.
- Assist with general office administration and operational support.
- Help identify opportunities to improve processes through technology and AI tools.
- Perform other duties as assigned.
Qualifications
- Excellent communication and customer service skills.
- Strong organizational skills and attention to detail.
- Ability to multitask in a fast-paced environment.
- Comfortable using computers and learning new software.
- Proficient in Microsoft Office (Outlook, Word, and Excel).
- Previous experience in customer service, manufacturing, logistics, distribution, or office administration is preferred.
- ERP/MRP software experience is a plus but not required.
- Interest in technology, AI, and continuous improvement is highly desirable.
Desired Personal Qualities
We are looking for someone who is:
- Professional and dependable.
- Organized and detail-oriented.
- A quick learner.
- Customer-focused.
- Comfortable with technology.
- A problem solver who takes initiative.
- Interested in growing with the company and taking on additional responsibilities over time.
Benefits:
- Competitive salary of $50,000–$55,000 per year.
- Paid holidays.
- Paid time off.
- On-the-job training.
- Opportunities for advancement within the company.
Salary : $50,000 - $55,000