What are the responsibilities and job description for the Territory Account Manager - Laredo position at Melton Truck Lines?
The Laredo Territory Account Manager position is located within a fast paced environment performing customer service assignments, including soliciting and inputting orders, responding to customer inquires and informing customers of potential service shortfalls with the ultimate goal of providing superior service and high profitability.
Essential Duties and Responsibilities: include the following. Other duties as assigned
- Receive load information from customers and enter it in the computer to build a load.
- Closely work with Dispatch to coordinate freight to trucks in the most efficient highest revenue producing fashion.
- Respond to customer requests for load status and equipment availability.
- Create and maintain customer, shipper, and consignee profiles.
- Assist and ensure customer credit is established before moving a load.
- Inform customer of loads entering into possible detention status.
- Maintain daily communication with Marketing Representatives, advising them of freight to equipment ratio and designing a plan to deal with any imbalance.
- Balance needs of the customer against needs of the driver.
Ability to work a 4 day straight/ 4 days off; shifts 8:00 AM to 7:00 PM (1 hour meal break)
Education and/or Experience Required:
High school diploma or equivalent
2 years of transportation/trucking experience. Customer service experience beneficial.
Must be fully English/Spanish bilingual.
Working knowledge of computer programs such as Microsoft Word and Excel, and Innovative AS400 System.
Must be able to communicate clearly, handle stressful situations and pay close attention to detail. Must also be able to work and perform as a team player.