What are the responsibilities and job description for the Front Desk Manager position at Melted Massage?
Job Overview
We are seeking an energetic and detail-oriented Front Desk Manager to lead our team of receptionists. In this vital role, you will oversee daily front desk activities, manage client experiences, and ensure a functional workflow for the team. The ideal candidate will possess strong hospitality and organizational skills, have experience with management duties and sales, and maintain flexible schedule. This position offers an exciting leadership opportunity in a growing local business, and free monthly massages!
Duties
- Create and maintain staffing schedules for a team of 10 people
- Supervise all front desk functions, including transactions and memberships
- Manage inventory
- Train and guide new receptionists as needed
- Assist with front desk coverage
- Handle client complaints and address issues with expertise
- Report any major issues/incidents to upper management
- Demonstrate exceptional professional communication with staff and clients, especially in complex/escalated situations
- Foster a kind and encouraging workplace
This is a long-term role that includes extensive training and requires a hardworking and adaptable individual. We are looking for someone creative, committed, and professional. If this is you, apply now!
Pay: From $45,000.00 per year
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
Salary : $45,000