What are the responsibilities and job description for the Restaurant Shift Leader position at Melt?
Job Summary
We are seeking a dedicated and motivated shift leader to oversee daily operations and ensure a positive experience for both team members and customers. The shift leader will be responsible for maintaining food safety standards, operating POS systems, checking freezer and cooler temperatures and providing effective leadership during their shift. This role is essential in creating a smooth-running environment that promotes excellent service, food quality, and operational efficiency.
Duties
- Lead and supervise team members during assigned shifts, providing guidance and support to ensure excellent customer service.
- Conduct team training to enhance skills, improve performance, and promote a cohesive work environment.
- Manage shift operations including handling cash transactions, sales, and ensuring accurate register management.
- Operate POS systems efficiently for order processing and sales tracking.
- Oversee food safety management by ensuring proper handling, storage, and sanitation practices are followed consistently.
- Manage daily tasks such as scooping ice cream, cleaning work areas, changing ice cream flavors or stock as needed.
- Handle customer inquiries or concerns professionally to maintain high satisfaction levels.
- Ensure compliance with health and safety regulations throughout the shift.
- Support team development by motivating staff and fostering a positive work atmosphere.
Skills
- Strong leadership and team management abilities with experience in supervising staff during shifts.
- Excellent communication skills to effectively train team members and interact with customers.
- Proficiency in operating POS systems and managing cash transactions accurately.
- Knowledge of food safety standards and best practices within the restaurant or food service industry.
- Ability to multitask efficiently in a fast-paced environment while maintaining attention to detail.
- Problem-solving skills to address operational issues promptly and professionally.
- Flexibility to adapt to changing priorities during shifts and handle unexpected situations with composure.
This position offers an opportunity for motivated individuals to develop their leadership skills in a dynamic restaurant environment while ensuring exceptional service delivery.
Pay: $14.00 - $16.00 per hour
Expected hours: 30.0 – 50.0 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid training
Work Location: In person
Salary : $14 - $16