Scooper

Our Mission:

Melt Exists to serve happy ICE CREAM, one scoop at a time. We BELIEVE treats can change your day and your day can change the world.

MELT Scooper Job Description:

Ice cream Scoopers at MELT are the caretakers of our guests and our Scoop Shops! Scoopers greet our guests, make the very best housemade waffle cones, scoop up the best cups and cones of ice cream, and create happy moments for all our customers. Scoopers are others-oriented, acting for the benefit of both their team members and our customers. We aim to be the best 5 minutes of our customers day! The entire MELT’s team is committed to the excellent quality of our products and the excellence in service to our guests.

No experience needed. Happy, upbeat, and positive attitudes are required! If you have the right attitude we can train you the MELT way!!!

What you’ll do:

• Greet customers upon entering our Scoop Shops
• Guide customers through our menu by offering samples, sharing your favorites, and making recommendations
• Engage with customers and provide a positive and upbeat experience throughout their whole experience. We offer the best 5 minutes of someone’s day.
• Make and serve various products in our Scoop Shop such as housemade waffle cones, ice cream scoops, milkshakes, and more!
• Approach problems with a positive mindset and creativity when needed
• Cashier using a POS system, repeating customer orders back for verification
• Restock products in the Shop following proper FIFO steps
• Cleaning the Shop and Shop supplies up to MELT standards
• Follow daily checklists and complete other tasks as directed
• Follow all MELT SOPs. These processes are here to empower and equip our teams.
• Provide daily constructive feedback and creative ideas about customer interaction, products and shop operations through red and green forms
• Lean into curiosity and remain open to growth and development in new skills and new roles
• Have fun with our customers and your team members!

What it takes to rock the job:

• Exemplify MELTs Mission & Core Values in all you do
• Honestly and trustworthiness
• Positive & upbeat attitude
• Reliable
• Punctual
• Kind & Caring
• Team player
• Willingness to learn
• Excellent verbal communication skills

What We Offer You:

• Pay with tip share averages between $14.00 to $16.00 per hour
• MELT is fast growing and there is the opportunity for upward growth within our company
• Company-subsidized health, dental, and vision insurance for full-time team members averaging 30 hours per week or more
• Company-paid life insurance and short term and long term disability insurance for full-time team members averaging 30 hours per week or more
• Discounts on merchandise and ice cream purchases

About Melt Ice Creams:

Melt Ice Creams is a local creamery founded in Fort Worth, Texas in 2014! We take great pride in making high-quality premium ice creams with housemade sauces and inclusions. MELT has four scoop shops around DFW, a commissary kitchen named the Joy Factory, a catering and vending team, and a wholesale department. We pride ourselves in serving happy ice creams and happy experiences for our customers and team members alike. We offer the best 5 minutes of our customers day!