Operations Manager

A Community’s Operations Manager: is responsible for planning and implementing meaningful activities and programs that promote the creative, spiritual, social, and intellectual well being of Residents; and markets the Community to prospective Residents pursuant to the Community’s Sales and Marketing Plan.

Duties & Responsibilities:

1. collaborates with all Team Members to build spontaneity and meaningful interaction between and among Residents, Team Members, and visitors;

2. oversees publication of Community newsletters, calendars, and Life Enrichment event advertisements;

3. collaborates with the Executive Director to manage their Community’s social media pages;

4. collaborates with the Executive Director to implement and, if necessary, adjust their Community’s census targets;

5. maintains accurate records of all communication with prospective Residents using their Community’s customer relationship management (CRM) Software;

6. participates in interviewing and hiring Team Members, and oversees the training, supervision, and scheduling of Life Enrichment Department Team Members;

7. collaborates with ownership, the corporate team of their Community’s third-party management company, and the Executive Director to develop operational budgets for the Life Enrichment Department;

8. monitors compliance with the Life Enrichment Department’s budget;

9. develops their Community’s life enrichment programs in collaboration and coordination with other Department Directors;

10. collaborates with the Assistant Executive Director to obtain Resident input on current programming;

11. participates in and attends senior care related industry conferences, organizations, and other programs relevant to programming for seniors; and

12. performs other duties as assigned by the Executive Director.

Benefits:

• 401(k)
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Qualifications:

a) have earned a high school diploma or equivalent;

b) be at least 18 years of age;

c) be self-motivated, organized, and be able to work with minimal supervision;

d) have general knowledge of and proficiency in CRM software;

e) type with accuracy and possess working knowledge of and basic proficiency in Word, Excel, PowerPoint, and Teams applications in the Microsoft Office suite; and

f) have general knowledge of the needs of senior citizens and an ability to related positively and effectively to such needs.

Preferred:

The following qualifications would enhance the skill set of a prospective Director of Resident Services:

a) experience in a sales or customer service department, preferably in a healthcare setting;

b) experience using Yardi software.

Working Conditions & Physical Demands:

In addition to the Working Conditions & Physical Demands common to all Team Members as set out in Section 1.02(C) of these Job Descriptions, a Director of Resident Services:

1. must be able to maintain moderate physical activity for an entire shift, occasionally handling objects up to 50 pounds and frequently handling objects up to 20 pounds.