What are the responsibilities and job description for the Host position at Mellow Mushroom?
Guest Interaction and Seating:
- Welcoming Guests: Greeting guests warmly as they enter the restaurant and creating a positive first impression.
- Managing Reservations: Checking in guests with reservations, confirming details, and ensuring efficient seating.
- Seating Guests: Escorting guests to their tables and providing menus.
- Waitlist Management: Handling waitlists during busy periods and providing accurate wait time estimations.
- Providing Information: Answering guest questions about the menu, specials, or other restaurant information.
- Coordination with Staff: Communicating with waitstaff about table availability and seating arrangements.
- Assisting with Side Work: Helping with tasks like setting tables, clearing dirty dishes, or restocking supplies as needed.
- Maintaining Cleanliness: Ensuring the reception area and waiting areas are clean and well-maintained.
- Taking Orders: Accurately record customer orders, whether through phone, in-person, or online, ensuring all details are correct.
- Cash Handling: Handle money transactions accurately and efficiently, operating the point-of-sale system.
Additional Skills and Qualities:
- Excellent Communication Skills: Strong verbal and written communication to interact with guests and staff effectively.
- Customer Service Skills: Providing a positive and helpful experience for guests.
- Organizational Skills: Managing reservations, seating charts, and waitlists efficiently.
- Problem-Solving Skills: Handling guest complaints or issues professionally.
- Ability to Multi-task: Managing multiple tasks simultaneously during busy periods.
- Ability to work in a fast-paced environment and multitask.
- Knowledge of the restaurant menu and ordering processes.
- Familiarity with food safety and sanitation regulations.
- Basic computer skills for operating POS systems.
- Teamwork and the ability to work with other staff members.
