What are the responsibilities and job description for the Host/Hostess position at Mellow Mushroom?
Title: Host/Hostess
Reports to: Restaurant Manager
Summary of Position:
Welcome and warmly greet guests on arrival. Manage the efficient and timely seating of our guests to a table that best serves their wishes.
Duties & Responsibilities:
- Warmly and graciously greet all guests upon arrival.
- When possible, open the front door for guests entering or leaving the restaurant.
- When immediate seating is limited, record guest names and number of people in party.
- Page guests when tables become available.
- Provide guests with estimated waiting time.
- Accommodate special seating requests for guests whenever possible.
- Seat guest guests based on guest preferences and balancing of customer flow in service stations.
- Upon seating, offer guests a menu and inform them of their server's name. Inspect table for proper presentation and completeness.
- Relay messages to servers and bussers as needed.
- Support coworkers in general cleaning and guest service duties as needed.
- Thank guests as they leave and invite them to return.
Qualifications:
- No previous restaurant experience required.
- Be able to work in a standing position for long periods of time (up to 5 hours).
- Be able to communicate clearly and effectively in the predominant language(s) of our guests.
- Must have exceptional grooming habits.