Original Equip Inside Sales

SUMMARY

Responsible for handling customer orders, inquiries, billing and problem resolution by performing the essential duties. Also supports the OE Sales staff through preparation of reports, updating customer information and assisting with quoting process.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Builds and maintains customers relationships
• Investigates and resolves customer problems with deliveries
• Estimate date of delivery to customer, based on knowledge of own firm's production and delivery schedules
• Assists in establishing prices and credit terms, and prepares sales orders for orders obtained
• Tracks stock levels
• Works with manufacturing management and purchasing to establish priorities within production schedules
• Provides detailed informational reports, as required/requested
• Communicates and coordinates account setup and maintenance with Melling Customer Service, Shipping and Manufacturing
• Working knowledge in Microsoft 365 (Office, Teams, etc.)
• Understanding and maintaining customer portals and websites
• Working Quality System knowledge in IATF16949 and aware of role and responsibility within the system
• Knowledgeable of and supports Human Resource, Quality and Safety/Environmental policies & practices. Strives for continuous improvement in their area of expertise and job function that results in better cost, quality, or functionality of the products we deliver to our customers
• Promote good employee relations and high morale
• Demonstrate teamwork and respect by working constructively with co-workers to achieve the best results possible
• All other duties assigned by the supervisor or department manager

LEADERSHIP/SUPERVISORY RESPONSIBILITIES

• No supervisory responsibilities 
• One - Three years of experience with clerical and/or administrative duties
• Advanced computer skills and experience necessary with JD Edwards, EDI Order processing systems
• Strong communication skills in order to clearly explain options and solutions
• Customer service or administrative experience preferred
• Associate's degree or equivalent preferred

PHYSICAL DEMANDS, WORK ENVIRONMENT AND OTHER REQUIREMENTS

• Work in a manufacturing environment
• Exposure to heat, loud noise, dust, odors, dirt/dust and fumes
• Frequently stand, walk, push, pull, reach, and grasp
• Frequently lift and lower up to 50 pounds. Assistance is required when lifting over 50 pounds
• Frequently carry up to 50 pounds. Assistance is required when lifting over 50 pounds