Customer Service Rep

SUMMARY
Responsible for handling customer orders, inquiries, billing and problem resolution by performing the essential duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Engages in receiving, customer orders and product inquiries, as well as customer problem resolution via answering phone calls, faxes, email, multitasking etc.
• Responsible for order entry, data entry and account billing processes
• Responsible for verifying credit status of customers placing orders
• Verifies inventory for customers and locates parts for customers, also notifies supervisor of orders that would deplete inventory
• Knowledgeable of and supports Human Resource, Quality and Safety/Environmental policies & practices  
• Strives for continuous improvement in their area of expertise and job function that results in better cost, quality, or functionality of the products we deliver to our customers
• Promote good employee relations and high morale
• Demonstrate teamwork and respect by working constructively with co-workers to achieve the best results possible
• All other duties assigned by the supervisor or department manager

LEADERSHIP/SUPERVISORY RESPONSIBILITIES

• No supervisory responsibilities 

EDUCATION, EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES

• Ninety (90) day training period
• One (1) year of experience with clerical and/or administrative duties
• Advanced computer skills and experience necessary with JD Edwards, EDI Order processing systems; Excel Spreadsheet software PDF Files (and converting them) and Microsoft Word Processing software
• Strong communication skills in order to clearly explain options and solutions
• Math skills to include simple addition, subtraction, multiplication and division
• Experience in a manufacturing or warehouse preferred
• Associate's degree or equivalent preferred

PHYSICAL DEMANDS, WORK ENVIRONMENT AND OTHER REQUIREMENTS

• Work in a manufacturing environment
• Exposure to heat, loud noise, dust, odors, dirt/dust and fumes
• Frequently stand, walk, push, pull, reach, and grasp
• Frequently lift and lower up to 50 pounds.  Assistance is required when lifting over 50 pounds
• Frequently carry up to 50 pounds.  Assistance is required when lifting over 50 pounds

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job, with or without reasonable accommodation.  They are not intended to be an exhaustive list of all responsibilities, duties, qualifications, or working conditions.  Employees are expected to maintain regular and consistent attendance and comply with the company’s policies and procedures as a condition of employment.