What are the responsibilities and job description for the Showroom and Jewelry Styling Specialist - Full Time position at Melanie Casey Fine Jewelry?
Melanie Casey Jewelry, an independent fine jewelry manufacturer headquartered in Andover, MA is a growing company with an authentic culture of integrity, respect, and creativity. This is a full time (40 hours per week), onsite position. Melanie Casey offers a supportive work environment and a full range of benefits including generous paid time off, traditional insurances, paid parental leave, professional development, 401(k) with immediate vested matching as well as employee discounts and spontaneous team fun. This role will work out of our Andover studio Monday through Friday, 8am-4pm, with Wednesday hours being 11am-7pm.
The role:
We are seeking an onsite Showroom and Appointment Specialist to create exceptional, personalized experiences for clients as they shop our collection of handcrafted fine jewelry. This role is ideal for someone who has a passion for fashion, personal styling, and helping people celebrate life's most meaningful moments.
As a jewelry stylist, you will guide clients through one of the most significant purchases they will ever make: the selection of an engagement ring and wedding bands that symbolize their unique love story. By combining product expertise, thoughtful consultation, and a warm, luxury-focused approach, you will help clients discover pieces that feel deeply personal and become cherished symbols of an important chapter in their lives. Every showroom appointment is an opportunity to create a memorable experience and build lasting connections with our clients.
What You Will Do
Create Exceptional Client Experiences
Guide clients through personalized showroom appointments, helping them discover engagement rings, wedding bands, and fine jewelry pieces that reflect their style and story.
Deliver a warm, welcoming, luxury experience during both scheduled appointments and Open Showroom events held twice weekly.
Serve as a trusted product expert, sharing knowledge about our designs, craftsmanship, diamonds, gemstones, and customization options.
Capture and provide detailed photos and videos of in-stock diamonds, gemstones, jewelry pairings, and inventory to support clients throughout their shopping journey.
Develop and host virtual try-on appointments for clients who are unable to visit the showroom in person.
Manage Client Communications
Build relationships with clients through thoughtful, timely communication via email and phone.
Follow up after appointments, answer questions, and guide clients toward confident purchasing decisions.
Coordinate all client pick-ups and drop-offs, including scheduling, preparation, and in-person interactions.
Support Customer Care
Process repair and resizing requests and prepare them for intake by the manufacturing team.
Communicate proactively with clients regarding repair timelines and status updates.
Track repair trends and provide monthly reporting and insights to leadership.
Support Community & Business Operations
Engage with members of the Melanie Casey Facebook Group by answering questions, sharing behind-the-scenes content, and representing the brand voice.
Collect and report showroom and appointment analytics to support business decision-making.
Take ownership of showroom preparation and presentation to ensure every client experience reflects our brand standards.
Collaborate closely with cross-functional teams to support company initiatives and goals.
What We're Looking For
A passion for fashion, jewelry, personal styling, and creating exceptional client experiences.
Outstanding interpersonal skills with the ability to build rapport and make clients feel comfortable, confident, and celebrated.
Excellent written and verbal communication skills and the ability to adopt the Melanie Casey brand voice.
Exceptional organizational skills and attention to detail.
The ability to manage multiple priorities independently while maintaining a high level of professionalism.
A proactive, self-motivated approach and strong time management skills.
Comfort learning a large product catalog, including design details, gemstones, and craftsmanship features.
Experience in luxury retail, jewelry, fashion, hospitality, styling, or client-facing service roles is preferred but not required.
Experience with POS systems, appointment scheduling software, or jewelry retail environments is a plus.
Salary : $20 - $22