Store Coordinator

Overview

Manages Store inventory control department, Receiving, and Shipping. Develops, writes and implements SOP, prepares budget, coordinates activities and services between departments. Have a basic understanding of all Melaleuca products and services and able to articulate benefits and uses to our customers. Provide World-Class Customer Service to our customers and employees. Ensure no or minimal wait times for our customers to complete order at checkout.

Responsibilities

Essential

• Ensure we are maintaining the Melaleuca Standard in all aspects of Customer Experience.
• Communicate in a clear, positive and professional manner designed to educate, inspire, and motivate behavior of all store associates.
• Foster a positive work environment that encourages feedback and innovation, and motivate associates to achieve their maximum potential.
• Implement an onboarding training for all new associates to ensure they provide each customer with a World Class Customer Service experience.
• Ensure company standards for visual presentation, signage, cleanliness and organization are maintained.
• Ensure store follows all safety standards to safeguard the employees and customers.
• Performs training, counseling, performance evaluations and disciplining of employees.
• Ensures systems are operating efficiently and improves quality of services by analyzing problems, creating solutions, etc.
• Orders supplies necessary for the daily functions of the store.
• Prepares and makes store batch reports and daily bank deposits, and verifies that all tills are balanced correctly.
• Oversees the warehouse space by ordering and receiving sufficient products to maintain correct inventories
• Increase average order size by using and training employees on how to use various sales techniques.
• Prepares staff schedules
• Assembles and displays product specials and graphics in a pleasing professional presentation
• Ensures desired amounts of product are on the shelves by ordering and checking inventory levels and stocking as necessary
• Answers customer inquiries and questions with knowledgeable and professional assistance
• Logs customer orders accurately and courteously by inputting correct data and being familiar with all products, policies, and procedures, etc.
• Logs daily reports and furnishes data with Director Global Stores daily/weekly/monthly
• Works with staff on the floor daily and performs all tasks as necessary, while overseeing activities
• Logs all product returns and ensures correct amounts are delivered to the plant returns department.
• Performs and oversees correct input of returns data in customer file for proper crediting of customer account.
• Maintains a clean professional store atmosphere by cleaning, arranging, and displaying of product
• Prepares and ships any requested customer orders
• Prepares and transfers items between plant and store facilities as needed
• Analyzes and creates new ideas for better performance in any area as needed by bringing those ideas to the attention of the Director Global Stores for discussion and implementation.
• Ensures opening and closing of store is completed correctly.
• Performs other duties as assigned or needed.
  
  
  

Qualifications

Essential

• 10 key by touch
• 50wpm typing
• Ability to work under stress
• Detailed work and organizational skills
• Ability to work independently and professionally
• Written and verbal communication skills
• Ability to lift 40lbs. Waist high on a regular basis
• Ability to stand for the duration of shift
• Manual dexterity for such duties as stapling, collating, sorting, filing, typing, writing, etc.
• Visually read reports computer screen, etc.
• Thorough knowledge of company policies and procedures, as well as the company Marketing plan
• Six (6) months prior experience at Melaleuca, Inc. or equivalent
• Ability to perform essential duties and responsibilities with efficiency and accuracy
• Professional presentation in dress, communication, etc.
• Creative abilities in store presentation/display