What are the responsibilities and job description for the KP Store Customer Service Specialist (CSS) (This position is based in Knoxville, TN) position at Melaleuca: The Wellness Company?
Requirements
- Takes customer orders accurately and courteously at store counter by operating a computer terminal, logging orders, inputting correct data and being familiar with products, policies and procedures, etc.
- Performs suggestive sales by recommending additional products or tools (i.e., books, specials, etc.).
- Fills accurately over‑the‑counter orders by taking the invoice from the printer, locating items on the shelf, bagging the order for the customer, etc.
- Assists Coordinator with Cash Reconciliation
- Ensures desired number of products are on shelves by ordering and checking inventory levels.
- Keeps accurate counts of stock and supplies.
- Cleans and organizes the storage area, including sweeping, organizing pallets, tote breakdown, etc.
- Stores and organizes material on the shelves and surrounding areas.
- Accurately distributes materials to various locations.
- Removes damaged product from the product totes and move to Returns for further processing.
- Works in rack area and keeping the racks supplied at all times.
- Performs cleaning in store area as necessary, wiping down shelves, dusting, sweeping, rotating inventory, etc.
- Assists customers with questions as necessary.
- Performs other duties as assigned or needed.
- Assumes supervisory duties in the absence of the coordinator.
- Operates pallet jack and hand cart.
- Flexibility in schedule (all month ends and 3 Saturdays a month minimum.)
- 10-key by touch.
- 30 wpm typing.
- Detailed work and organizational skills.
- Ability to work well with others.
- Be a team player.
- Ability to work independently and professionally.
- Written and verbal communication skills.
- Ability to work under stress.
- Ability to lift 80lbs. waist high on a regular basis.
- Pulling stretching, bending and lifting for duration of shift.
- Ability to stand for duration of shift.
- Manual dexterity for such duties as stapling, collating, sorting, filing, typing, writing. etc.
- Communicate (hearing & speech) w/ individuals in person and by phone.
- Visually read reports, computer screen, etc.
- Ability to perform essential duties and responsibilities with efficiency and accuracy.