What are the responsibilities and job description for the QA Supervisor position at Melaleuca, Inc.?
At Melaleuca, quality is foundational to our 40 year legacy of manufacturing excellence. The Quality Assurance Supervisor plays a critical leadership role in protecting the integrity of our food, dietary supplement, personal care, and OTC products by ensuring rigorous compliance with FDA regulations and internal quality standards.
This role provides daily oversight of Quality Assurance operations, supporting programs aligned with FDA 21 CFR Parts 111, 117, and 210 and 211, as well as FSMA, SQF, GMP, HACCP, and preventive controls requirements. The supervisor leads batch record review, CAPA and nonconformance management, document control, allergen and hygiene programs, and validation and verification of quality systems and equipment. Serving as the subject matter expert during audits and inspections, this leader partners closely with operations to strengthen on floor compliance, drive data based continuous improvement, and ensure product safety, consistency, and regulatory excellence.
This opportunity is ideal for a technically strong quality professional with experience in food, supplement, cosmetic, or OTC manufacturing who is ready to lead teams, analyze quality data, and elevate overall quality performance in a fast paced environment.
Quality Systems Oversight
- Support implementation and monitoring of quality systems aligned with FDA, FSMA, SQF, and internal corporate standards.
- Oversee execution of QA programs including:
- Nonconformance and deviation management
- CAPA investigations and effectiveness checks
- Document control and record retention
- Change control review support
- Allergen management, hygiene programs, and GMP compliance
- Ensure robust and compliant batch record review processes for food, supplements, and OTC production.
- Supports internal audits and external inspections as the subject matter expert for all QA systems documentation at the facility level.
- Contribute to the maintenance of the company’s food safety plan, hazard analysis and preventive controls.
Operational QA Support
- Provide on floor QA oversight to verify GMP adherence, sanitation practices, and process controls, partnering effectively with operations team to ensure compliance.
- Review in process inspection checks, quality monitoring activities, and production documentation for accuracy and completeness.
- Conduct routine quality walkthroughs to proactively identify and mitigate risks.
- Leads quality tier 2 meetings and is the quality representative at plant tier 2 meetings. Ensures tier 1 meetings are effective and there is 2-way communication between Tier 1 and Tier 2 teams.
- Ensures verification and validation is completed for all standards and instruments throughout the plant that are used to generate and ensure quality parameters such as physical lab equipment, scales, metal detectors, X-rays, ATP meters, thermometers, magnets etc.
Team Leadership
- Supervise daily performance of QA Technicians and Inspectors, providing coaching, scheduling, and training support.
- Ensure team competency in sampling, testing protocols, documentation and GMP expectations.
- Generates, analyzes and reports on all QA scorecard data for the plant QA team and programs.
Data, Reporting & Continuous Improvement
- Analyze QA data to identify trends in nonconformances, process deviations, and quality defects.
- Support the creation of dashboards, KPIs, and monthly quality reporting.
- Participate in root cause investigations and implement corrective/preventive solutions.
- Drive continuous improvement initiatives across quality processes and procedures. Owns the quick resolution of action notices and product on hold, and lab turnaround time.
- Ensures verification and validation is completed for all standards and instruments throughout the plant that are used to generate and ensure quality parameters such as physical lab equipment, scales, metal detectors, X-rays, ATP meters, thermometers, magnets etc.
- Performs other duties as assigned or needed.
- Bachelor’s degree in chemistry, food science, biology or other scientific course of study with 3 years of quality assurance experience within food, dietary supplement, cosmetic, or OTC manufacturing; or equivalent knowledge and abilities gained through 6 years of work experience in manufacturing of dietary supplements, food or other consumer goods.
- Strong understanding of FDA regulations, GMPs, HACCP, preventive controls, and quality systems.
- Demonstrated experience leading teams in a manufacturing or laboratory environment.
- Excellent attention to detail, documentation accuracy, and organizational skills.
- Excellent management/supervisory skills.
- Excellent math skills (add, subtract, multiply, divide, etc.).
- Statistical and data analysis skills.
- Ability to organize and coordinate projects.
- Ability to perform multiple tasks in a fast-paced setting with efficiency and accuracy.
- Visually be able to distinguish colors, read bottles, product, batch numbers, etc.
- Ability to actively walk and be on their feet for shift duration.
- Ability to climb stairs.
- Ability to handle and move up to 75 lbs. of ingredients or packaging.
Benefits:
Health Insurance, 401K Plan, Paid Holidays