What are the responsibilities and job description for the Service Desk Coordinator position at Meissner?
Join our team as a Service Desk Coordinator and become the friendly first point of contact for technology support. Youll help keep our people connected while ensuring issues are handled quickly and smoothly.
Who is Meissner?
The goal at Meissner is to be more than simply good; it is to be extraordinary. Extraordinary performance comes from extraordinary people.
Meissner as a group is passionate about helping our clients manufacture lifesaving and life enhancing drugs, therapies, and vaccines. We develop, manufacture, supply and service advanced microfiltration products and single-use systems worldwide.
We know that when you are passionate about what you do, its more than just a job.
Meissner is focused on the development of the whole individual, and we have programs and tools in place to help us stay at our best mentally and physically. In alignment with our commitment to support the growth and development of the whole individual, Meissner has inaugurated a Learning and Development department to solely focus on cultivating our team. When you grow, we grow.
How you will make an impact:
If you enjoy helping others with computer/software issues, are early in your career, and like working collaboratively, consider joining Meissner as a Service Desk Coordinator. Youll answer Meissner IT Tech Operations support desk calls, monitor and manage support tickets, and ensure internal customers receive prompt, helpful responses while supporting technicians to complete the service cycle. This role offers exposure to multiple IT functions and opportunities to develop practical technical and customer-service skills.
- Coordinate incoming incidents and requests for end-user support with workstation hardware and software (examples: barcode scanners, monitors, label printers, error messages, PC issues, viruses, etc.).
- Document, track, and monitor incidents and requests in detail within the Meissner ITSM platform, ensuring timely follow-up.
- Ensure IT Operations ticket service level targets are met through proper follow-up and SLA reports.
- Route, escalate, and assign tickets appropriately to ensure prompt resolution.
- Establish and maintain IT asset maintenance schedules in the maintenance software.
- Monitor and maintain hardware and software inventory, licensing, and subscriptions.
- Coordinate procurement, shipping, receiving, and return merchandise authorizations (RMAs) in accordance with company procedures.
- Assist with the setup and maintenance of special workstation image backups.
- Physically monitori server rooms and related equipment (routers, UPS, etc.).
- Assist with off-hours maintenance and upgrades.
- Assist with hardware and software upgrades.
- Provide feedback on policy and procedure documentation.
- Identify operational pain points and bottlenecks and collaborate with IT Management to design and implement process improvements.
This is an on-site role based out of our headquarters in Camarillo, CA.
The skills and experience youll need:
- Associates Degree in Computer Science or equivalent required. Bachelors preferred.
- 1 year(s) working experience in a similar position, preferred.
- CompTIA or other relevant certification, preferred.
- Knowledge of the Windows Client and server operating systems (Active Directory, DNS, DHCP, etc.).
- Operation of and support of Microsoft Office and office 365 applications.
- Must be fluent with MS Office software including Outlook, Word, PowerPoint, Excel and have a working knowledge of operating systems, and equipment.
- Must have strong English Language written and verbal communication skills.
- Excellent organization and follow up skills for proactive project and task management.
- Experience translating technical information to non-technical stakeholders.
Dont meet every single requirement? Apply anyway.
What we can offer you:
- Full Medical, Dental and Vision coverage with HSA Employer Contributions for eligible plans
- Additional Perks- HQ Onsite Full Gym, Ultramodern Coffee Bars, Free EV Charging Stations, Employee Discounts
- 401k, Profit Sharing, 401k Advisory Services
- Employee Assistance Program
- Paid Time Off, Paid Holidays, Anniversary Holiday
Ready to make an impact? Lets talk.
Meissner is proud to be an Equal Opportunity Employer.
US BASE PAY SCALE $22.19 - $26.77/hr
The base pay scale for this role is what Meissner reasonably expects to pay for the position although actual pay may vary from this scale depending on an applicant's experience.
Salary : $22 - $27