Administrative Assistant - Meineke Auto Repair -Niles

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Administrative Assistant - Meineke Auto Repair (Niles, IL)

Location: Niles, Illinois

Reports To: Store Manager

Position Overview

We are seeking a highly organized and customer-focused Administrative Assistant to support daily operations at our Meineke Auto Repair shop in Crestwood. The ideal candidate will combine strong communication skills with practical problem-solving ability, ensuring excellent customer experiences while assisting the store team with administrative and operational tasks. This role requires initiative, professionalism, and a willingness to step in wherever needed to help the shop succeed.

Key Responsibilities

Customer Communication

• • Keep multiple customers updated on the status of their vehicle repairs.
• • Handle incoming phone calls and in-person inquiries with professionalism.
• • Respond to customer complaints with empathy, patience, and solutions-focused communication.
  
  

Operational Support

• • Assist in managing daily shop operations as directed by the Store Manager.
• • Receive, log, and organize incoming parts deliveries.
• • Process returns of unused parts and maintain proper records.
• • Order shop supplies and ensure adequate inventory levels for smooth operations.
  
  

Team & Store Success

• • Support the shop team by coordinating administrative tasks and reducing bottlenecks.
• • Step in to help with other duties as needed to ensure store goals are met.
• • Maintain a professional, positive presence that represents the Meineke brand.
  
  

Qualifications

• • Previous administrative, customer service, or office support experience (automotive industry experience a plus).
• • Strong communication and interpersonal skills; ability to remain friendly and professional in high-pressure situations.
• • Highly organized, with the ability to manage multiple tasks and priorities.
• • Basic computer skills (MS Office, point-of-sale systems, or similar).
• • Reliability, punctuality, and a proactive "do what needs to be done" attitude.
  
  

Compensation & Benefits

• • Annual salary: $50,000 to $55,000 depending on experience.
• • Competitive hourly wage based on experience.
• • Opportunity for advancement within a growing automotive repair business.
• • Employee discounts on auto repair services.
• • Supportive team environment.
  
  

Compensation: $50,000.00 per year

As a leader in the automotive aftermarket, Meineke is constantly looking for driven and talented individuals to join our team. In over 700 shops spanning coast-to-coast, we look for those who share our passion for high quality repair work to help get our customers back on the road.

A career with Meineke means putting your knowledge and hard-earned skills to work in a locally-owned shop. Whether you're looking for a position as a Shop Manager, Technician, or Service Advisor, Meineke provides opportunities for real-world experience in your local area.