Administrative Assistant - Meineke Auto Repair -Mundelein -2060

  

Administrative Assistant – Meineke Auto Repair (Crestwood, IL) 

**Location:** Mundelein, Illinois 

**Reports To:** Store Manager 

Position Overview 

We are seeking a highly organized and customer-focused Administrative Assistant to support daily operations at our Meineke Auto Repair shop in Mundelein. The ideal candidate will combine strong communication skills with practical problem-solving ability, ensuring excellent customer experiences while assisting the store team with administrative and operational tasks. This role requires initiative, professionalism, and a willingness to step in wherever needed to help the shop succeed. 

Key Responsibilities 

Customer Communication 

·        • Keep multiple customers updated on the status of their vehicle repairs. 

·        • Handle incoming phone calls and in-person inquiries with professionalism. 

·        • Respond to customer complaints with empathy, patience, and solutions-focused communication. 

Operational Support 

·        • Assist in managing daily shop operations as directed by the Store Manager. 

·        • Receive, log, and organize incoming parts deliveries. 

·        • Process returns of unused parts and maintain proper records. 

·        • Order shop supplies and ensure adequate inventory levels for smooth operations. 

Team & Store Success 

·        • Support the shop team by coordinating administrative tasks and reducing bottlenecks. 

·        • Step in to help with other duties as needed to ensure store goals are met. 

·        • Maintain a professional, positive presence that represents the Meineke brand. 

Qualifications 

·        • Previous administrative, customer service, or office support experience (automotive industry experience a plus). 

·        • Strong communication and interpersonal skills; ability to remain friendly and professional in high-pressure situations. 

·        • Highly organized, with the ability to manage multiple tasks and priorities. 

·        • Basic computer skills (MS Office, point-of-sale systems, or similar). 

·        • Reliability, punctuality, and a proactive “do what needs to be done” attitude. 

Compensation & Benefits 

·        • Annual salary: $50,000 to $55,000 depending on experience. 

·        • Competitive hourly wage based on experience. 

·        • Opportunity for advancement within a growing automotive repair business. 

·        • Employee discounts on auto repair services. 

·        • Supportive team environment.