What are the responsibilities and job description for the Customer Service Representative position at Meineke - 178?
Benefits:
- Flexible schedule
Benefits/Perks
- Competitive Compensation
- Training and Development
- Employee Discounts
- Positive Work Environment
- Locally-Owned
Job Summary
We are looking for a Customer Service Representative to join our team. The ideal candidate will have excellent communication and customer relationship skills, and familiarity with Point of Sales (POS) systems.
Every day is different in our busy automotive service center! You will be responsible for a variety of tasks, including promoting customer confidence when greeting customers, answering phones, managing appointments, checking customers in and out through the POS system, and maintaining the internal and external image of the office/customer area.
Responsibilities
- Customer satisfaction throughout the customer's experience
- Telephone management to promote scheduling and shop traffic flows
- Entering/maintaining customer profiles in our POS system
- Gathering information on what brings the customer in (properly documenting the customer needs)
- Ensuring all paperwork is complete when billing out customers
- Communicating with shop management/personnel
- Maintaining office and customer areas in an organized, professional and clean manner
- Ensuring supplies for the office and customer area are at appropriate levels
- Working with the shop manager to assist with fleet paperwork and cash drawer management
Qualifications
- High school diploma or GED required
- Successful completion of a pre-employment drug and background screening
Why Meineke?
- Meineke values personal and professional growth.
- Benefit from ongoing training and development programs to enhance your automotive knowledge and stay up-to-date with the latest industry trends and advancements.
- Join a team of driven and talented individuals who share your passion for high-quality repair work. Experience a supportive and collaborative work environment that encourages growth and camaraderie.
- With locally owned Meineke shops, experience a sense of community and connection with your customers and fellow team members.
Salary : $17 - $18