Licensed Preferred Insurance Customer Service Representative (copy)

Welcome to Meiers Lombardini Lemanski Insurance, where we believe in building lasting relationships and providing exceptional insurance guidance right here in East Lansing, Michigan. We're not just an insurance agency; we're a dedicated team committed to understanding and protecting what matters most to our clients. We're looking for someone with a warm heart and a sharp mind to join us as a P&C Licensed Preferred Personal Lines Insurance Account Manager/CSR. In this role, you'll be the friendly voice and knowledgeable expert for our policyholders. You'll guide them through their insurance needs, from managing daily account details to helping them navigate renewals and claims. We pride ourselves on offering personalized service and genuine care. If you're ready to be a vital part of a supportive team and make a real difference in the lives of our community members, we encourage you to connect with us. We can't wait to hear from you!

Salary Range: $20.00 - $30.00 per hour

Hourly Base Salary Bonus Opportunities

Possesses an active Michigan Property and Casualty (P&C) Insurance License or in the process of obtaining one.

Demonstrated experience in a Personal Lines insurance customer service role of at least two years.

Excellent interpersonal and communication skills, both written and verbal.

A genuine passion for helping people and providing outstanding service.

Strong organizational abilities and attention to detail.

Familiarity with insurance agency management systems and standard office software.

Ability to multitask.

Excellent documentation skills.

Serve as the primary point of contact for personal lines policyholders, addressing inquiries and providing comprehensive support.

Manage policy renewals, including reviewing coverage, making recommendations, and processing changes.

Assist clients with claims processing, offering guidance and ensuring a smooth experience.

Accurately document all client interactions and policy details in the agency management system.

Develop and maintain strong, trusting relationships with a portfolio of clients.

Identify opportunities to cross-sell or up-sell additional relevant coverages to enhance client protection.

For over half a century, MLL Insurance has been a cornerstone of the community, helping our neighbors protect what matters to them. Since our founding 50 years ago, we’ve grown into a full-service independent agency specializing in Home, Auto, Business, and Life insurance.

What sets us apart is our depth of experience. Our team includes professionals who have worked on both the carrier and agency sides of the industry—giving us a unique \"insider's perspective\" that we use to benefit our clients. We don’t just provide policies; we provide peace of mind through expert advocacy and personalized service that has stood the test of time.