Online Sales Concierge

Online Sales Concierge

We are currently seeking an Online Sales Concierge for our corporate office in Dallas, Texas. The right candidate will be responsible for assisting New Home Sales Consultants with communication between customers and assure efficient and professional flow of information to and from New Home Sales Consultants, Sales Managers, the customer, and the Corporate Office.

As an Online Sales Concierge for Megatel Homes, you can expect:

• Eligibility for benefits after 30 days of employment
• 10 days of PTO (plus paid holidays) in first year
• Career advancement opportunities

Essential Duties and Responsibilities include the following:

• Exercise judgment and discretion in managing all phone calls from the general phone number, MLS # and Megatel Website
• Assist customers with inquires and implement problem solving plan as is appropriate
• Escalate any Customer complaints to Sales Manager as deemed appropriate
• Assign leads to Home Sales Consultants and monitor progress of those leads on a case-by -case basis, including taking actions when judged necessary, including reassigning lead.
• Assist in selling the company's product in a manner consistent with company policy and at a volume that meets or exceeds set quotas
• Understands and utilizes all sales forms, reports, procedures, contracts, and policies
• Establishes customer relations through marketing, frequent office visits, phone, and e-mail follow-up based upon individualized monitoring.
• Displays a thorough knowledge of the company's product lines, subdivisions, and relative community facilities
• Answers all prospective customers communication in a timely manner and work to implement case-by-case-solutions.
• Assists Home Sales Consultants with customers as they select home sites, house plans, and structural options
• The Online Sales Concierge schedule will either be Wednesday to Sunday or Saturday to Wednesday, 9 AM to 7 PM. All Sales Concierge members are required to work Wednesday, Saturday, and Sunday of every week.

Required Qualifications:

• Exceptional listening, written and verbal communication, and relationship-building skills
• Excellent skills in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Ability to recognize escalation situations and promptly report issues appropriate

Founded in 2006, Megatel Homes has emerged as one of the most successful homebuilders in the country. We focus on providing quality homes with luxury amenities and exceptional customer service to the modern homebuyer. We offer benefits including Health, Dental, and Vision Insurance, 401(k) Retirement Plans, Life Insurance and AD&D Disability Insurance, Paid Holidays, PTO Leave, a Floating Holiday, and more!