Senior Security Service Technician

At MegaSystems Security, we specialize in safeguarding businesses, schools, places of worship, and communities with advanced security solutions. We are seeking an experienced Senior Security Service Technician capable of leading troubleshooting, programming, and repairing security systems. This vital role on our expanding team demands technical expertise, leadership skills, and a customer-first attitude.

What You’ll Be Doing

· Troubleshoot and repair security systems, including analog, IP, addressable, and networked platforms.

· Program and maintain sophisticated systems such as intrusion detection, IP video surveillance, access control, intercoms, environmental sensors, and integrated solutions.

· Utilize diagnostic tools to analyze systems and promptly resolve faults.

· Generate comprehensive service reports, field surveys, and daily activity logs.

· Own onsite projects, prioritizing safety, quality, and performance.

· Mentor and train junior technicians while supporting team growth.

· Provide technical assistance to clients and team members when needed.

· Make field-based decisions regarding system design, including camera placement and access device configurations.

· Ensure adherence to NFPA codes, OSHA safety standards, and MegaSystems policies.

What We Like About You

· 5 years of practical experience in the security integration field.

· Strong understanding of access control, IP video, cloud platforms, and networking.

· Experience with programming and troubleshooting various platforms (including structured wiring, fiber termination, Brivo, Eagleye, DSC, Honeywell, IP intercom, and IP cameras).

· Proficiency in alarm and low-voltage wiring, including conduit work, EMT, or PVC.

· Ability to read and interpret fire/security system drawings and design documents.

· Excellent problem-solving skills with the ability to work independently and under pressure.

· Strong communication skills and a customer-focused approach.

· Physically capable of fieldwork: lifting up to 50 lbs., climbing ladders, and working at heights.

· Valid driver’s license and dependable transportation.

· Ability to pass background checks and pre-employment drug screenings.

What We’re Bringing to the Table

· Competitive salary based on experience and certifications.

· Paid time off and company holidays.

· Medical insurance.

· Company-provided phone, laptop, and service vehicle.

· Continuous training and opportunities for career growth.

· $1000 sign-on bonus after a 90-day review.

Why MegaSystems? We’re more than just another security firm — we’re a trusted partner for organizations needing reliable protection and responsive service. Joining our team means owning your role, showcasing your skills, and growing with a company that values quality, integrity, and long-term relationships.