What are the responsibilities and job description for the Geneva Box Office Team Member (16+ ONLY) position at MEGAPLEX THEATRES?
Job Summary:
The Box Office Team Member is responsible for external and internal guest service at all times. The Box Office Team Member is responsible for ticket sales and guest service at Megaplex Theatres. He or she champions the company’s Mission and Vision and models the company Values.
Primary Duties:
The Box Office Team Member is a multi-disciplinary position. You'll be expected to:
- Protect the moral, legal, and financial assets of the LHM Group of Companies
- Continually learn and practice efficient ways of doing business with an emphasis on STEWARDSHIP, ACCOUNTABILITY, and GUEST SERVICE
- Act as a representative of Megaplex Theatres, at all times, by your attitude, demeanor, and willingness to provide quality guest service
- Perform box office functions in a friendly, courteous, and professional manner. These include selling tickets, answering telephones, and assisting guests with inquiries
- Communicate clearly and keep current on new information guests may inquire about. These include but are not limited to movie descriptions, movie ratings, show times, and seating
- Be responsive to guests with disabilities in any manner necessary
- Help out in other departments when needed
- Report to and receive assignments from the Box Office Manager
- Communicate with theatre guests, department leaders, Box Office Manager, and General Manager
- All other tasks as assigned
Qualifications:
- 1-year experience in a theatre or guest service-related field is preferred
- Working knowledge in computerized ticketing
- Organizational skills
- Previous cash handling experience preferred
Physical Requirements:
- Possible high levels of stress
- Long hours standing
Communication, Judgment, and Mental Requirements:
- Ability to communicate in English
- Ability to handle guest service issues including refunds and exchanges
- Ability to calm dissatisfied guests through empathetic dialog
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