Operations Specialist - Wilmington - Team Schadler

Account Manager: Matt Schadler

For more Information please contact: CB McGrath or Bryant Fojtik 

Position Requirements:

• At least 2 years as an operations specialist on a broker or LM team
• At least 1 year of appointment scheduling experience
• Must work in office
• Hours 7:30 AM – 4:30 PM Monday – Friday, Some Weekends, Some Weeknights on call.
• $19.23 / hour ($40,000) bonus 

POSITION SUMMARY:

• Develops account management skills by assisting Account Manager in managing his/her business.
• This role may require working outside of a M-F 8am-5pm schedule. On call shifts to include nights and weekends.
• Will assist team in answering phones and load coverage
• Book and manage shipments to ensure timely delivery
• Exceed both customer and Broker expectations by bringing new ideas and processes to improve workflow and time management

 ESSENTIAL FUNCTIONS:

• Assisting Account Manager in servicing his/her business, including but not limited to development of the following:
  • Relationships with carriers and skills in evaluating and selecting carriers.
  • Skills in negotiating carrier rates.
  • Skills in scheduling and servicing loads and handling fiduciary responsibilities.
  • Skills in use of company’s HERO software.
  • Skills in use of Salesforce
• Develops and maintains excellent relationships with primary and secondary carriers for contracted freight moves.
• Analyze past carrier performance, schedules, cost and availability of appropriate equipment in selecting carrier for each load.
• Act as a liaison between clients, carriers, shippers and receivers.
• Negotiates constantly changing carrier rates for the spot market and to evaluate potential fixed-rate contracts.
• Evaluates carrier performance, including safety and insurance coverage, and make future carrier selections accordingly.
• Monitors progress of loads; maintain awareness of potential in-transit issues, such as weather problems, and take action in advance where possible to ensure timely delivery while managing costs.
• Analyze and resolve in-transit issues, taking client satisfaction and costs into consideration in determining best solution; consults with client and recommends solution as appropriate.
• Ensures all fiduciary responsibilities are met and that all fees and costs are documented for each load.
• Resolve client claims and receivables issues.
• Accurately enter and maintain up-to-date information in company software.
• Other duties as required.

COMPETENCIES:

• Excellent customer service skills.
• Strong written/verbal communication skills and attention to detail.
• Able to multi-task and enjoys a fast-paced environment.
• Entrepreneurial, self-motivated, self-starter.
• Ability to learn quickly, analyze situations and make decisions which support the ongoing success of MegaCorp.