IT Support Specialist

Ranked as a top 30 brokerage company and in the top 100 of all Logistics Companies in the US, MegaCorp Logistics is a fast-growing third-party logistics company. We are seeking highly creative and motivated individuals who are committed to finding successful answers to our clients' needs. Our team represents decades of experience in the 3PL industry and we are looking to add more talent to our team. We offer our employees a competitive benefits package that includes unlimited earning potential, medical/dental/vision benefits, matching 401(k) Plan, paid time off, and many more perks in a fun high-energy environment. We have our employee’s best interest at heart and know you are not simply a number. We want you to thrive in a positive work environment so we give you the tools for success.

Position Summary

• Responsible for assisting users on various hardware and software related issues, as well as provide testing and feedback for our in-house software.
  
  

ESSENTIAL FUNCTIONS:

• Support, monitor, test, and troubleshoot hardware and software problems pertaining to the everyday functionality for a multi office company.
• Analyzes programs or systems to determine the cause of
• Ability to follow specific instructions and meet deadlines.
• Help maintain asset inventory.
• Assist in creation of new users and image new computer systems.
• Assist in Installing and configuring workstations based on company needs and requirements, knowledge to do so remotely.
• Troubleshooting phone and computer systems active in all offices
• Document, track, and monitor all problems to ensure a timely resolution.
• Works closely with end users to make them aware of updates and changes on their
• Troubleshoot, diagnose, and resolve application issues following standard operating procedures.
• Collaborate effectively with other team members to resolve and document unfamiliar issues.
• Hardware experience with workstations and their peripherals, as well as printers and phones
• Ability to prioritize and escalate issues, situations, or problems to the appropriate higher-level technician.
• Assist in all office A/V support needs (including but not limited to conference room setups, office sound system, office physical security systems, and office television entertainment systems)
• Assist in security incident and event management.
• Travels to other locations roughly once a month or as needed for general IT support, asset inventory, infrastructure changes, and any other site visits as needed.
• All other duties as assigned.
  
  

KNOWLEDGE & SKILLS:

• Proficient knowledge of Microsoft Windows: 10 & 11
• Proficient knowledge of Microsoft Office Suites 2016/365
• Proficient knowledge of Microsoft Windows Server 2016, 2019, and 2022
• Proficient knowledge of Microsoft Entra ID
• Proficient knowledge of Microsoft InTune or any major Mobile Device Management Platform
• Proficient knowledge of Jira or any major ITSM platform
• Proficient knowledge of Active Directory
• Proficient knowledge of Ring Central or any major UCaaS platform
• Exceptional organizational and documentation skills
• Outstanding customer service skills, both written and verbal
• Strong analytical and problem-solving skills
• Ability to multitask in a fast-paced work environment.
• Must work well under pressure.
• Must have a strong work ethic, the desire to learn and not afraid to ask questions.
• Always maintain confidentiality.
• Ability to learn quickly, analyze situations and make decisions which support the ongoing success of MegaCorp.
  
  

EDUCATION AND EXPERIENCE:

• Associates degree or higher in an IT related field, or equivalent experience
• Required 1 years’ experience in an IT related field.
  
  

Hourly Full Time Position

$25 — $30 USD